ANY BLUE TO ORANGE ADVICE
Our call center just announced that we're going into orange training, and then going immediately into queue assisting the little round fruit. Any other reps out there who have gone from blue to orange have any advice for me? Is it any much different from AWS?
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I havent had cse training yet, but many of the people I work with have, and they aren't liking it too much, common complaint is how slow the systems are and HOW MANY systems there are, we though we had to log into a bunch of stuff before. Aside from that, edge points have been gone for a while now as far as Im concerned, there's really no way left to earn them unless quality team decides to be nice to you! I remember pulling in over 150,000 points the first month they were released.God i miss those days
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If you don't mind me asking... but what are EDGE points??? I work for NBO and they don't have those.
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Wenadin said:
If you don't mind me asking... but what are EDGE points??? I work for NBO and they don't have those.
Edge points are for customer care only, they were started in may,2004, for contract renewals, both for customers there were just about to have their contract expire "In Window PCR's), and renewing customers contomers already under contract for new offers (boosters) as well as points for Adding a new line to a Blue Account.
Then after merger they changed it slightly, they give points for Quality calls being monitored only by the Quality team, as well as points for migrating customers over from Blue to orange.
I haven't cashed out any since November, but a racked over 500,000 points, whic...
(continues)
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The notation system is slower, but the main system for account maintainence is alot better than the system for GSM on ATTWS. The same system is used for TDMA/GSM.
We are in training to take all Cimgular calls, including previous customers.
We are in training to take all Cimgular calls, including previous customers.
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It's not very nice to call your customers "little round fruits!'' 🤣
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yea especailly since the majority of reps, are having the size of there um...postieriors swell to the size of there chairs. but hey we're still in shape! round is a shape!
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