my favirote is when they want you to troubleshoot....fist thing i usually tell them is to press the red phone. (default this usually clears out to main screen, in case they had phonebook call log, etc opened.) and they say ok. and CLICK. lol i love that. its even better when you ask them if they are on the phone first and they say no. lmao. ive also heard somene try and use a hammer to remove the battery.....while on i was on the phone with them...(they were calling from wireless. ever be on the other end of hearing a hammer hit the phone? ive even had someone try a powerdrill. i swear....some people belong in padded rooms with those old flinstone phones..... not driving on our highways with cell phones.