Customer caught in lies
On a call in a call center a long time ago... I got this call from a female customer, basically throughout the whole call she kept lying. Telling me her daughter who uses the phone is around 7 years old, something like that, stating that we are changing her rate plan without her consent.
She had 2 re-rates in the past year and was demanding a 3rd. I put my foot down and said NO. She escalated and then hung up while I was looking. I marked the account that she lies.
I checked the notes and here is her supposed 7 year old daughter making a payment with her OWN credit card!!! Correct me if I am wrong, but I don't think you can have a credit card at the age of 7. She also called in the past to change the rate plan and asked about promotio...
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She had 2 re-rates in the past year and was demanding a 3rd. I put my foot down and said NO. She escalated and then hung up while I was looking. I marked the account that she lies.
I checked the notes and here is her supposed 7 year old daughter making a payment with her OWN credit card!!! Correct me if I am wrong, but I don't think you can have a credit card at the age of 7. She also called in the past to change the rate plan and asked about promotio...
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yeah thats pretty pathetic but I give custs props for good lies and this doesn't cut it but a 7 yr old can have a credit card if they have guarenteed income but if you had a 7 year old daughter would you want her to be running around with a credit card and a cell phone whos she callin anyway
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