What the hell...
I was just helping a DOR customer switch from a $199.99 plan down to a $79.99 plan, I made the attempt to first offer a Cingular switch, he stated he would think about it. Anyways, I was telling him that the system is updating and I cannot change the plan tonight and tonight is the last day of his billing cycle, customer immediatly stated he will switch to Verizon then, and I am thinking WTF dude.
I was wishing I could say "this isn't our fault asshole, if you could of taken a couple of minutes to call us a couple hours earlier, this wouldn't be your fault, even a couple days could of avoided this situation."
Why do they have to be so arrogant and ignorant to their own stupidity?
ARRRRRRRRRRRRRRRRRRG
I was wishing I could say "this isn't our fault asshole, if you could of taken a couple of minutes to call us a couple hours earlier, this wouldn't be your fault, even a couple days could of avoided this situation."
Why do they have to be so arrogant and ignorant to their own stupidity?
ARRRRRRRRRRRRRRRRRRG
...
Well there think that we should be able to do whatever they want and they want it now or there leavin with custs like that I just hope its not a false promise
...
LemuelLeblanc said:
Well there think that we should be able to do whatever they want and they want it now or there leavin with custs like that I just hope its not a false promise
Actually, what people expect is a System that WORKS. What is given is a system that is half ass beyond half ass.
When two companies merge for instance, there should be no conversion fees, there should actually be no issue transferring customer data from one system to another. What the main problem is frankly is corporate stupidity. The guys that are making the billion dollar decisions don't give a **** about how difficult it is to convert the systems to work properly, and don't give the tech teams enough time to do the job pro...
(continues)
...
Yeah but there are no perfect systems and i would understand that the systems always have limitations for a case where a guy calls in an the systems are updating too bad so sad shoudl have called in a day before the end of the billing cycle I'm not an asshole if there was resistance as a court id rerate his bill for him as he should have been able to switch if it wern't for the systems but there has to be give and take both ways
...
LemuelLeblanc said:
Yeah but there are no perfect systems and i would understand that the systems always have limitations for a case where a guy calls in an the systems are updating too bad so sad shoudl have called in a day before the end of the billing cycle I'm not an asshole if there was resistance as a court id rerate his bill for him as he should have been able to switch if it wern't for the systems but there has to be give and take both ways
On one hand i'd agree with you, but if you also read the p&p, it states you are not to change any plan within 5 of the billing cycle date, either it ending or starting to prevent billing errors.
...
huh well i dont do much digital so ive never heard of that policy i'll have to look that up one day
...
LemuelLeblanc said:
huh well i dont do much digital so ive never heard of that policy i'll have to look that up one day
O.K, it's the policy for TDMA only, in fact in GSM the only policy is for future dated rate plan changes, the ONLY EXCEPTION to GSM's is that it should have been on that plan originally, otherwise future dated for GSM.
On TDMA the policy is not to be changed within 5 days of the cycle ending to prevent billing errors, eith 5 days of cycle ending or starting up.
That TDMA p&p was there for 5 years at least, and i am dual trained so i keep up to date of all p&p, and thats still the same.That p&p for GSM was updated in may, 2004 and is the only policy on that and that plan error i...
(continues)
...
