What is up with reps lying to other reps when transferring. I'm in care, just got a call fr RM stating cust needed rerate bill on a suspended acct bf she would pay, i put rep on hold and did rerate as the RM rep would be the one who would need to take payment and reinstate the acct fr non pay. the rep whent back and advised the cust of credits issued, then returned to my line and states cust is ok with cr just wants to review her plan, i reply ok just bring her thru I can review the plan with her and then I will release the line so RM could finish call, Surprise Surprise the rep transfers and disappears... 🙄 cust is upset about bal and wanted to review the last three months worth of invoices (all of which have lots of cr and db), WTF w...
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