2 things you probably shouldnt do if you are a dealer
ok this is a story i heard a friend talking about today. he had a call and the caller was upset cuz the store rep cursed at her. she had gone to store to activate service and he told her there was not extra fees like rpf or anything like that. he put it on her contract. thats not biggie just a typical dealer lie. but to top it off he called her a few days later and told her what he had done. when she asked him why he put in on the contract he proceeded to yell at the cust saying he would loose his fing job over this and he thought she was a fing nice lady but now he knows she is a bitch. she asked for his supervisor and he hung up. every time she calls she gets him and he hangs up. he left her with his name his id and his store id. my Friend...
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We should have a pool for care reps to work at the store 1 day a month, this would eliminate a lot of problems
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lol yeah according to a customer i am already being sued in virginia in the spring so i am all for working a few days inthe store. my supervisor is comming too. lol love the ones who sue cuz they dont want to pay roaming
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In some California stores there are Customer Experience Specialists, who are there during peak times to help customers out with their bills, making payments, and assist with non sale related customer support. Although, these postings were in December, so I don't know if it was a pilot or if they are still there or what. I should email my store contact and ask her about it.
We definitely need customer suport in the stores. I would have so applied for that position if it hadn't only been part time.
We definitely need customer suport in the stores. I would have so applied for that position if it hadn't only been part time.
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I have heard thru the grapevine that starting in February, the direct stores are going to start having mystery shoppers come in and check things out. I hope they nail a few I talked to this week.
And that brings up this story: I called a local store for a customer to see if they had a TDMA phone in stock. I advised the rep of the phone model and she promptly came back and gave me the info I needed. She then proceeded to grill me as to why the customer was getting a TDMA phone. I mentioned to her because the customer had already been on GSM, didn't like and now needed to replace her non-functional TDMA phone. The rep said "well we are GSM focused at this store. See if she can wait a month or two until the GSM coverage gets better."...
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And that brings up this story: I called a local store for a customer to see if they had a TDMA phone in stock. I advised the rep of the phone model and she promptly came back and gave me the info I needed. She then proceeded to grill me as to why the customer was getting a TDMA phone. I mentioned to her because the customer had already been on GSM, didn't like and now needed to replace her non-functional TDMA phone. The rep said "well we are GSM focused at this store. See if she can wait a month or two until the GSM coverage gets better."...
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