since my reply was deleted...heres for you blueguy
as i said before. blueguy, you go off at people (greyrat) for not following blue upgrade procedures. and in the process you release propriety information. your breaching your NDA pretty bad on that one. breaching NDA's is a seroius offence and can result in termination, and even court action. as far as policys are concerned, yes blue upgrades are not to be done, except in extremne circumstances, and require sup or manager auth. and even then not they probally wont happen. its not black and white yet, theres is still some grey...altho i think its tinited slighty orange now. but releasing copy and pasted information about policys and procedures, is propierty and that is very black and white. its NOT to be done, under any circumstance, no matte...
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greyrat said:
blue upgrades are allowed for business customers, ie anyone with a fan.
If you read the p&p, only FAN's that we are CONTRACTUALLY OBLIGATED TO PROVIDE PHONES TOO!!!
Other then that they you need a Supervisor Approval!!!!
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your missing my point. im not debating the policys on blue upgrades. im pointing out that posting propietry info, wich is breech of policy and nda, is worse then a rep wanting to help out a customer, and under special circumstance do a blue upgrade. im not saying blue upgrades should be handed out to everyone who asks....it has to fall under policy. but thats not an excuse to copy and pasted p&p related information. why do you think your whole initial thread was deleted????? are you high on id-10-T pills again blueguy? perhaps your suffering a PEBCAK error while your at work. might wanna have that looked at.
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if they gots a fan, they call in and gets a phone. We have'em, we sell'em, we discount the heck out of'em.
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greyrat said:
Oh yeah, I don't need supervisor approval to do so either.
Thats good, you keep violating p&p, just you think you can, just like Tamarack did, they will revoke your Cup and IBUS passwords and user Id's as well.
The reason that you have phone available, is that those are people that we ARE CONTRACTED TO PROVIDE PHOBES TO - AS IN NATIONALY CONTRACTED ACCOUNTS AND GOVERNMENT ACCOUNTS AND FEDERAL ACCOUNTS, not to any tom dick or mary with a FAN sponsorship, and the sad part is that YOU should know this, so you are either ingorant to the rules, or think they don't apply to you, so thats fine, one less rep who will their passwords is fine with me.you arer just helping sinking the customers with ...
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I asked supes and res, and they said if we have it we can sell it. So I do.And I enjoy doing it, too.
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you arer just helping sinking the customers with the blue and orange plans, whether you know it or not!!!
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greyrat said:
you arer just helping sinking the customers with the blue and orange plans, whether you know it or not!!!
Gee, you sound like a man who does not like his company or their p&p, you sound like that, and who does clearly violate p&p, and who lies, first you say you don't need yout tl's approval, then you say you got his apporoval, next you'll probably say, of i asked him/her, i'm sure they would approve.Thats ok, once the Management starts questioning your TL bout all your blue upgrades, i'm sure he'll have your back- NOT!!!!
Trust me, he isn't risk him self getting fired for you, so you'll be gone, you hater you, talk about me sinkin the customers by doing my job, you are doin that, by no...
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If you have a fan account call 866 293 4634, let the rep know you are a business customer and chances are good you will be xferd to a BEUC center, where you can get aws equip @ bmg pricing. The pricing and contractual agreements may change soon as information is updated and cascaded to reps on the call center floor. As bg will attest, reps are all slaves to policy.
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no, I have just asked my tl and got a blank stare and was told 'if we got em we sell em.' So if someone asks and they have a fan, I sell them a phone. That isn't approval per sale, that is selling phones on request as per usual business practice. I think the tl is prettymuch a back having personality, she went to bat for me over payroll issues so as long as I don't lose it on a customer or show up drunk, I think I am more or less covered.
Thirdly, I am not a hater. I love my job. I just don't think that the sun shines out *any* company's metaphorical butt, and as long as I am within policy I don't have a problem helping a customer get the best deal on the service that will best meet their needs. I think you are a bitter person interpreting ...
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Thirdly, I am not a hater. I love my job. I just don't think that the sun shines out *any* company's metaphorical butt, and as long as I am within policy I don't have a problem helping a customer get the best deal on the service that will best meet their needs. I think you are a bitter person interpreting ...
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greyrat said:...
no, I have just asked my tl and got a blank stare and was told 'if we got em we sell em.' So if someone asks and they have a fan, I sell them a phone. That isn't approval per sale, that is selling phones on request as per usual business practice. I think the tl is prettymuch a back having personality, she went to bat for me over payroll issues so as long as I don't lose it on a customer or show up drunk, I think I am more or less covered.
Thirdly, I am not a hater. I love my job. I just don't think that the sun shines out *any* company's metaphorical butt, and as long as I am within policy I don't have a problem helping a customer get the best deal on the service that will best meet their needs. I think you
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as stated before, we got the phones we sell the phones, as far as I know its business as usual, since we handle business customers and they in many cases need aws phones for esoteric contractual purposes. anybody calls up we sell them phones. If it comes up I'll mention Cingular, and compare the plans, but so far all the feedback I have got from people I work for has been positive. Customer Care might have different goals, which is likely where the disconnect is occurring.
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greyrat said:
as stated before, we got the phones we sell the phones, as far as I know its business as usual, since we handle business customers and they in many cases need aws phones for esoteric contractual purposes. anybody calls up we sell them phones. If it comes up I'll mention Cingular, and compare the plans, but so far all the feedback I have got from people I work for has been positive. Customer Care might have different goals, which is likely where the disconnect is occurring.
NOT EVERY F.A.N. IS CONTRACTUALLY OBLIGATED TO GET BLUE PHONES, FOR GOD'S SAKES BOY USE THE COMMON SENSE THEY DROPPED INTO THAT BRAIN OF YOURS!!!!!
I GOT NEWS FOR YOU CINGULAR PAYS YOUR PAYCHECK, YOU DON'T DO YOUR JOB, Y...
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Cingular doesn't as a matter of fact pay my check. And don't assume that I slag Cingular to people calling in, I present advantages and disadvantages of either billing system/company and let the customer make the decision. The difference between your attitude and mine at work is you have taken on the role of Cingular's partisan, and I see myself as answering questions asked of me by people with wireless service on the aws side.
BTW, I find the AIDS remark distasteful.
Oh, and as far as I know, I am not your brother. Hopefully we don't share more than the bare minimum of genetic information.
BTW, I find the AIDS remark distasteful.
Oh, and as far as I know, I am not your brother. Hopefully we don't share more than the bare minimum of genetic information.
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You DISGUST ME, first of all you are there representing Cingular, cuz there ain't no more ATTWS, just Cingular "BLUE", so when you work for the company, you better believe you are being paid with their money. You are a prime example of what is wrong with blue reps, you don't do anything to help a customers, you need tell them the positive benefits of being on a cingular plan, you let them know the benefits of the new plan and promotions, you "offer" to do a rate plan analysis to help get the best, i mean my god do not understand "CUSTOMER SERVICE???"
Why do you think Cingular "BLUE" customer service ranks among the worst- Customer service means helping the customer to make sure he/she is getting the best value for the money, sure you ca...
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Why do you think Cingular "BLUE" customer service ranks among the worst- Customer service means helping the customer to make sure he/she is getting the best value for the money, sure you ca...
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this is a circular argument.
If the better deal is going with Cingular (and it seems increasingly that it isn't the better deal its gonna be the ONLY deal)then better or only, off go the callers to Cingular.
That's my customer service argument, and yeah no question there are no end of reps who have fallen off the turnip truck on the way to work, I just don't think I am one of them.
As far as payroll goes, without venturing into areas that have nothing to do with this discussion, I am not a Cingular employee.
If a person wants to pay for 59.99 for 1100 minutes and not use them, hey, god bless America, they can do that.I provide the options, supply information, answer questions to the best of my ability and the customer (who is paying me...
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If the better deal is going with Cingular (and it seems increasingly that it isn't the better deal its gonna be the ONLY deal)then better or only, off go the callers to Cingular.
That's my customer service argument, and yeah no question there are no end of reps who have fallen off the turnip truck on the way to work, I just don't think I am one of them.
As far as payroll goes, without venturing into areas that have nothing to do with this discussion, I am not a Cingular employee.
If a person wants to pay for 59.99 for 1100 minutes and not use them, hey, god bless America, they can do that.I provide the options, supply information, answer questions to the best of my ability and the customer (who is paying me...
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Thats good, prime customer at work with you, sure he got 1100 minutes, only uses say 600, then first he ever goes over, and calls in what do you say, oh well guess you need a higher plan?, No you offer migration, so he can bank his minutes, so that down the road if it happens he's got banked minutes rather then overage.Customer Service, try that concept.!!!
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I'd probably go over the invoice and tell him the charges are legit.
I assist with migrations, but I don't fish for them. Its not my job. You keep up the good work though bg, I am sure the customer care gods will smile on you.
I assist with migrations, but I don't fish for them. Its not my job. You keep up the good work though bg, I am sure the customer care gods will smile on you.
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greyrat said:
I'd probably go over the invoice and tell him the charges are legit.
I assist with migrations, but I don't fish for them. Its not my job. You keep up the good work though bg, I am sure the customer care gods will smile on you.
You are Supposed to offer a migration offer on EVERY call,thats your job
if not read your e-mails for confirmation, thats clear, you are supposed to make a offer on every call.
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actually it isn't and I am not, as of friday supposed to offer a migration on any calls.
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greyrat said:
actually it isn't and I am not, as of friday supposed to offer a migration on any calls.
Good, keep on lying, thats good, it'll be easier having one less lousy rep like you, the ONLY WAY you don't offer migration would be if are doing ORange Care or Orange BEUC, but if you take blue calls in any way, then you are TO OFFER ORANGE MIGRATIONS to get them to switch over to the Orange side!
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all I know is what I've been told and when asked my tl said that we weren't doing that, that customer care is likely having to do that. Sorry bg. Last I checked you are wrong.
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Ok obviously you guys can't agree with eachother so just give up. You guys are cluttering this forum with your comments to eachother and how to do the jobs you guys have been trained to do.
Each department has it's own way of doing everything and leave it at that. We don't care if you guys think one or the other is wrong so please drop it? Pleeeeeeeeeeease?
Each department has it's own way of doing everything and leave it at that. We don't care if you guys think one or the other is wrong so please drop it? Pleeeeeeeeeeease?
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Its sad because my better nature completely agrees with you. It's my baser self the 'shadow' greyrat that continues to respond to this kind of baiting. 🙄
I am weak and flawed.
I am weak and flawed.
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Thanks for the info grayrat but I'm just your everyday customer looking for a deal/break .
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