Staying with ATT as long as I can then bye bye cingular
I called today to make the switch from ATT to cingular. I have a 59.99 dollars family share plan with 2 other phones for 9.99 each. I get 850 min. and 7pm night and weekends. They wanted to charge me 59.99 a month plus 9.99 each additional line for 3 months. Then it goes up to 19.99 each additional line, and I would get only 600 min and lose the 7 pm night and weekends. You would have to be a moron to make a switch like that. I have about 17 months remaining on my ATT contract then I can shop around.
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That is what I told the lady helpig me but she said it was changed to 600 min.
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Shayby said:
Cingular's rate plans changed yesterday...the customer is correct.
Let me add that they start at $19.99 they dont change after 3 months...our $9.99 plans start at $69.99 now but I believe that actually takes effect starting sunday.
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She is correct they can go on the 59.99 nation FT plan with sec line 9.99 until sunday when the plan goes fully into effect;
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Thanks Whitebird..wasnt sure if thats when they took effect or not. We were told we might receive calls starting today on those plans.
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WTF?
I'm looking at the plan right now. $59.99 Nation plan is 900 mins with family talk lines for $19.99 each.
Where the hell is 600 mins coming from? 😕
I'm looking at the plan right now. $59.99 Nation plan is 900 mins with family talk lines for $19.99 each.
Where the hell is 600 mins coming from? 😕
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Correction said:
WTF?
I'm looking at the plan right now. $59.99 Nation plan is 900 mins with family talk lines for $19.99 each.
Where the hell is 600 mins coming from? 😕
Yup your correct sorry didnt read all of that it is 900 mins and until Sunday they can still migrate over on the old plan where ist $9.99 because those plans dont take effect until then. At least that's what they told us in our meeting last night.
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You scared me for a second 🙂
All I got for the rate plan change was 3 peices of paper! No meeting or explaination for me! I ddin't even know that Sunday was the day it takes affect 🙂
All I got for the rate plan change was 3 peices of paper! No meeting or explaination for me! I ddin't even know that Sunday was the day it takes affect 🙂
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Well I know some in our call center haven't even seen the new plans yet..they will have fun when they come in on monday 😉
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Thats ok, i just had a customer who had the charter plan, 99.99 unlimited minutes and uses A LOT ,like up till 2 months ago, uses like 4000 minutes a month only 1000 for nights and weekends, so usage dropped from that EVERY Month to like 200 minutes, his phone only works on an area where its cingular's network, and on his charter plan and old phone will only pick up att towers, so he had a choice go to a new plan for 149.99 or keep your charter plan with no coverage, he thinks we need to give him cingular coverage, and let him keep his plan as a cingular plan, and best part is he got the phone in jul,2004 for 2 year renewal through indirect dealer, which he signed, so he can't even get out of the contract with an ETF.
He says we have to g...
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He says we have to g...
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So we have a guy who is upset and is going to slag the company all around and be upset and go somewhere else... I dunno... Yes the charter plans are insane, and yes Cingular doesn't have to give you a new phone to keep you on it, but shutting down the network doesn't benefit anyone. This is a lose lose situation.
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