multiple personalitys anyone?
i just got a call from this guy....i swear he had multiple personalitys. one second hes yelling and screaming over his minute charges, the next hes whining about how his wife left him for some guy with a lobster ranch and an accent....then he apoligizes and acts all nice and sorry...then he starts yelling again? 10 minutes later, hes lecturing me about politics and the badness of bush.....then he gets all sobbey and crying about how since he has to pay so much on his phone bill he cant afford to take women out anymore. im like wtf?...i swear this guy was multiple personalitys big time. altho.....maybe he could benefit from a seperate phone and diffrent phone number for each persona.....so 1 guy with 5 phone lines.....heh....helllloooooooo co...
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LOL now thats comedy.
I got a call from a dude wanting to know his account number, I asked why, he responds that he is researching his account... and I am like WTF? I adviced him account is pulling up and asked him thats impossible that he is researching his account, we are the only ones with the info. Guy was obviously porting to another carrier, freaking rude person too, I asked a simple question and all he had to do was honestly answer it. I even asked him if he is porting to another carrier and he stated he isn't.
I got a call from a dude wanting to know his account number, I asked why, he responds that he is researching his account... and I am like WTF? I adviced him account is pulling up and asked him thats impossible that he is researching his account, we are the only ones with the info. Guy was obviously porting to another carrier, freaking rude person too, I asked a simple question and all he had to do was honestly answer it. I even asked him if he is porting to another carrier and he stated he isn't.
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or the lady who drops her phone in the toilet, takes it apart....with a flat head screwdriver and hammer....then proceeds to blow dry it, and leave it in the sun for 12 hours. trhen she call sin to wonder why its not working.....hmmmmmmm i wonder?? dont people realize that water...snow...puddles....toilet water....dishwashers....rain and hurricans mean bad things for electronics? oy... 🙄
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LOL, ironically my sister accidentally dropped her phone in the our pool, she dove in (because she was heading to the roof to suntan so had on her bathing suit), fished it out, took out the battery, set it on it's side in the sun, couple hours later she used it, display was gone but she could use it normally, then a couple days later the display returned.
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SSSHHHHHHHHHuttt up...... dont spread that around! do you know how much money this company makes from people who get phones wet, then call in......"oh....your phone got wet....yea its dead, you need a new moto razr....yea....you better buy a new moto razr....sign a 12 year contract and pay 69.99 a month for your new rate plan......yea...." but dont spread this around! its a big consiracy! 😈 😈 😈
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Still doesnt beat the gentleman I had when asked to remove the battery on his nokia, he asked how to access the latch when the battery is being held on with duct tape.
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If a customer asks for their account number, you should just give it to them. For all you know, they could be needing it for tax purposes, like my job. If you do not provide the information, they can just get it off their bill. 😛
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Yeah but he gave me a stupid response that didn't make sense, "researching my account," why not take the time to come up with a better excuse, "I am doing taxes and I need this info."
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hehe. I'm no doctor but it sounds more like a manic depressive than multiple personalties. I have dealt with a few like this though when I worked in the industry. Usually they'd come into my store and try to blow me over with anger, and when they got no response they'd start the pleading with me.
I'd generally just tell them I'm a sales rep and you should contact a customer service representative to help you with these problems.
I'd generally just tell them I'm a sales rep and you should contact a customer service representative to help you with these problems.
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Yeah, this sounds more like manic depressive or bipolar to me, except for the bit about using different accents, etc. that's just wierd.
although it does remind me of one time I had some customer that I had to say "no," to several times, and then his wife came on the phone, introduced herself, then proceeded to lambast me saying how evil I was and how God would smite me down, etc. Then, after several minutes of that, she suddenly changed tone completely and started flirting with me and asking about my love life, and I'm wondering if her husband is still in the room, because I feel bad for him having to live with this woman. And then, after 5 or 10 minutes of that, she starts getting really loopy and begins asking about my smile and talking...
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although it does remind me of one time I had some customer that I had to say "no," to several times, and then his wife came on the phone, introduced herself, then proceeded to lambast me saying how evil I was and how God would smite me down, etc. Then, after several minutes of that, she suddenly changed tone completely and started flirting with me and asking about my love life, and I'm wondering if her husband is still in the room, because I feel bad for him having to live with this woman. And then, after 5 or 10 minutes of that, she starts getting really loopy and begins asking about my smile and talking...
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no...im pretty sure its multiple personas...this guy used diffrent tones...punctuation....at one point he evn switched from new york to texan accent... lol. i was trying so hard not to laugh....thank god for the mute button.
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rep1of2000 said:
no...im pretty sure its multiple personas...this guy used diffrent tones...punctuation....at one point he evn switched from new york to texan accent... lol. i was trying so hard not to laugh....thank god for the mute button.
I wish I had him as a customer. Would make my day some what better. I have had a drunk customer who refused to leave. He brought his phone from another store and his phone was bad and he wanted us to give him a new phone from out of our inventory. I told him he would have to go where he purchased the phone and he said he would not leave until I gave him a phone and I could call the cops or anyone I felt like calling and he would still not move. After an hour of trying ...
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LOL There was someone in my center once who got a call from a woman who was a legit multipul personalities case. There were hotnotes on it and everything. I guess she called into to talk about her bill and the poor rep would explain it to her and a min later, the second personality would come out and start freaking out again about the bill so the rep had to explain it all over again. And after that, a third one came out. a kid. 🤣
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