Forcing Customer's to Migrate to Cingular
Heard a Rumor that sometime in April, {around the 6 month merger anniversary}, all of the legacy att wireless customer's will be forced to migrate to Cingular. Anyone out there have any insight on this ?
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it is true that you can migrate to cingular without the ETF. Cingular, however, has no logistical way of forcing customers over without losing a great deal of buisness. For everybody who is in a contract there is a clause therein that says that if any major change is made to your service then the customer has so many days to either take advantage of the change or terminate service with no ETF. It's the FCC's way of making sure that a carrier doesn't just chanege service on a whim. A Forced Migration would constitute a major change in service and all the customers affected would be able to exercise thier rights according to the clause.
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You can switch without the ETF, Cingular is OFFERING customers the ability to migrate over so there is no force migration... yet. We are a service provider not an equipment provider and there are still AWS phones available so as long as there are phones customers can stay with what they have. It's covered somewhere in the T&C's.
It is true customers have the 20 days if something major happens and that happened back in Nov. when Cingular took over, information was mailed out and customers had the oportunity to call the 20 day grace period to cancel without ETF. I don't know how many took advantage of that but that was the break customers got whether they took advantage or not.
This is my understanding of the situation, I am not 100% sur...
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It is true customers have the 20 days if something major happens and that happened back in Nov. when Cingular took over, information was mailed out and customers had the oportunity to call the 20 day grace period to cancel without ETF. I don't know how many took advantage of that but that was the break customers got whether they took advantage or not.
This is my understanding of the situation, I am not 100% sur...
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There's nothing in the terms of service, in any way relating to new equipment,and in terms of the ETF being waived within first 20 days, not even close my friend.
The last time they (ATTWS)was waiving fees was for 3 weeks back in mid 2003, thats when they went and addded the Regulatory Programs Fee, then they cut that out, like i say about 3 weeks into that p&p change.
As for phones, it's always been a courtesy selling them to a customer since WE are a AIRTIME company, you can get with new, used or old wireless phone.It's simply that courtesy was taken away when the merger happened, at least on the blue side.
As for the ETF's, we stated that nothing in ATTWS service would change, as we AS CARRRIERS can only say we can guarentee you ...
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The last time they (ATTWS)was waiving fees was for 3 weeks back in mid 2003, thats when they went and addded the Regulatory Programs Fee, then they cut that out, like i say about 3 weeks into that p&p change.
As for phones, it's always been a courtesy selling them to a customer since WE are a AIRTIME company, you can get with new, used or old wireless phone.It's simply that courtesy was taken away when the merger happened, at least on the blue side.
As for the ETF's, we stated that nothing in ATTWS service would change, as we AS CARRRIERS can only say we can guarentee you ...
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Ok my understanding was because of the major change that 20 day grace period was open, I spoke resolution and they told me this exists, I believe I also gathered this information from my wireless provider prier to working for one.
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Link said:
Ok my understanding was because of the major change that 20 day grace period was open, I spoke resolution and they told me this exists, I believe I also gathered this information from my wireless provider prier to working for one.
what major change? There was no change, the service remains the same, same plan, same minutes same price, the terms of service is that if there is a major change in service(forced migrations) removal of promotions by taking them off your account, you are given notice in advance of 30 days, of which at THAT time you can cancel with no ETF,or you can be removed from contract and be on month to month if you wanted.
Nothing like that has happened, no forced migrations, ...
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Ok I believe you, I just wanted to double check the info. I understand the information now, I was just a little confused. It is still 20 days, though, once we do something like force them to migrate for them to call in to cancel without ETF.
As for the equipment I hear that because the manufacturer doesn't provide equipment for digital that was a reason for that cancel without ETF.
EVERYTHING is clear to me now, I understand, please don't post back to tell me the info you just told me, I know now WHY we are migrating them and that they have no option to do the cancel without ETF.
NOTE: I also know that we never guaranteed them a phone, so never mind and just move on.
As for the equipment I hear that because the manufacturer doesn't provide equipment for digital that was a reason for that cancel without ETF.
EVERYTHING is clear to me now, I understand, please don't post back to tell me the info you just told me, I know now WHY we are migrating them and that they have no option to do the cancel without ETF.
NOTE: I also know that we never guaranteed them a phone, so never mind and just move on.
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Link said:...
Ok I believe you, I just wanted to double check the info. I understand the information now, I was just a little confused. It is still 20 days, though, once we do something like force them to migrate for them to call in to cancel without ETF.
As for the equipment I hear that because the manufacturer doesn't provide equipment for digital that was a reason for that cancel without ETF.
Manufacturers do sell direct, just as an example Nokia, Motorola, and Blackberry
EVERYTHING is clear to me now, I understand, please don't post back to tell me the info you just told me, I know now WHY we are migrating them and that they have no option to do the cancel without ETF.
NOTE: I also know
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a rep here about a month ago told me that sometime soon they would all be forced over to cingular,,,and accoring to the contract they can do that,,section 34 of the contract ppl, it states - "We may assign all or part of this Agreement, without notice to
you, and such assignment will not be a change to the Agreement."
so ya, att assigned the contracts to cingular, and cingular can now do what they want. i just wonder if they are going to force ppl to migrate,,i'll be sure to book my vacation the week they do that,,i don't even want to think about customer reactions!!
you, and such assignment will not be a change to the Agreement."
so ya, att assigned the contracts to cingular, and cingular can now do what they want. i just wonder if they are going to force ppl to migrate,,i'll be sure to book my vacation the week they do that,,i don't even want to think about customer reactions!!
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No like i've said in other posts, that in order to force migrate you have to remove them from contracts, see one carrier can sell a customer(s) to another carrier, and customer is legally bound as long as no changes are made to their service plan contract.
Cingular legally bought them with no breech of the contract, they won'r force them they will just nudge with the lack of phones,and plans and promotions.nonoe of these the company is obligated to provide, only the plan they signed up for, nothing more and nothing less.
Cingular legally bought them with no breech of the contract, they won'r force them they will just nudge with the lack of phones,and plans and promotions.nonoe of these the company is obligated to provide, only the plan they signed up for, nothing more and nothing less.
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Yeah because if a customer gets a new phone from Cingular they agree to new T&C's from Cingular thus making it legal. HOWEVER, if they don't accept the new terms and conditions and we do something to affect their service such as remove them from their rate plan, remove their service from the area, then we are talking "cancel without ETF" here.
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Link said:
Yeah because if a customer gets a new phone from Cingular they agree to new T&C's from Cingular thus making it legal. HOWEVER, if they don't accept the new terms and conditions and we do something to affect their service such as remove them from their rate plan, remove their service from the area, then we are talking "cancel without ETF" here.
OK, but that's not happening...
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The tower removal or the rate plan removal? I was using the rate plan removal as an example, the other was well we won't go there.
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What they are doing is getting rid of all of the "extras" and giving the customer the basic service... no extra perks. ATTWS is no longer. The customers do have a choice. Stay on current plans with the basic service... or migrate to Cingular. Sorry, but those are the choices. 😢
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ahhh i see. so they are technically forcing cust's to migrate, but we are still giving them the "choice" that way we are NOT forcing them,,it's like choice A- stay on att, crappy plan, no mins, no promos, broken phone,,or choice B - new phone, promos, rollover etc. Cingular sure is sneeky,,,
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No, not really. There are any number of places they can get a phone if they wish to hold on to their ATTWS service/plan. They can contact manufacturers for repair of their phones. They can get insurance coverage for phones that qualify for that coverage.
Definitely, if you WANT to stay on your ATTWS plan, your choices and options are very limited.
Definitely, if you WANT to stay on your ATTWS plan, your choices and options are very limited.
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halifax_gal said:
ahhh i see. so they are technically forcing cust's to migrate, but we are still giving them the "choice" that way we are NOT forcing them,,it's like choice A- stay on att, crappy plan, no mins, no promos, broken phone,,or choice B - new phone, promos, rollover etc. Cingular sure is sneeky,,,
Yep i'm gonna say this, now- i'm not condoning it, but its pretty damn smart.Thats why everything is totally legal.Same way the T&C say they are only to say that we can say for sure that you can be authorized access on the ATT network, and thanks to the roaming agreement being dissolved, where there used to lots of other carriers tower access, the other carriers don't allow you to use the access anymore...
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😳
i don't know why i posted that...i just really like that smiley face,,i laugh every time i see it,,or at least giggle internally,,isn't is cuuuuute? heh, i think i'm over tired,,cust's are over workin me today!
i don't know why i posted that...i just really like that smiley face,,i laugh every time i see it,,or at least giggle internally,,isn't is cuuuuute? heh, i think i'm over tired,,cust's are over workin me today!
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