migrating locality issues
Yesterday I tried to migrate to cingular from at& but was shot down 3 times: once from a cingular store, once from best buy, and once from a phone rep. The supposed problem is that i have a 216 (cleveland) number and i live in 214 (dallas) area code. For me though, living someplace is relative since i am on the road for most the year and its just someplace to throw some stuff, which is why my billing address is still in cleveland, because the location of that is arbitrary as well. The cingular rep on the phone told me that if i migrated over, the package (iām assuming my phone), would be sent to cleveland and not dallas; even if i changed my billing address to dallas, cingular wouldnt be able to process a billing address outside of an area...
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I wish there were more options, but there isn't.
1. Go to a store in Cleveland, and migrate using the Cleveland address. After activating the account, change the billing address to where ever you want.
2. Call customer care and migrate using the Cleveland address. Phone and kit will be sent to Cleveland address. Have someone send you the phone and kit. After activating the account, change the billing address to where ever you want.
1. Go to a store in Cleveland, and migrate using the Cleveland address. After activating the account, change the billing address to where ever you want.
2. Call customer care and migrate using the Cleveland address. Phone and kit will be sent to Cleveland address. Have someone send you the phone and kit. After activating the account, change the billing address to where ever you want.
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Thank you for your response. Thats pretty much what the phone rep said, but to appease my curiousity, is it a policy thing, or is it something that's impossible to do because it wasn't that big of deal going from sprint to at&t out of my area.
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a hobo said:
Thank you for your response. Thats pretty much what the phone rep said, but to appease my curiousity, is it a policy thing, or is it something that's impossible to do because it wasn't that big of deal going from sprint to at&t out of my area.
Two things it's a policy issue,but also the systems we use won't allow it either.Cingulae uses sifferent systems then the former attws systems.
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Right.
Cingular systems split the country up into regions. Reps in one region can only do things within their particular region. They can't span regions for one account, unlike ATTWS whose systems do not have that restriction. For the record, Seattle and Cleveland are in two different regions. š
Cingular systems split the country up into regions. Reps in one region can only do things within their particular region. They can't span regions for one account, unlike ATTWS whose systems do not have that restriction. For the record, Seattle and Cleveland are in two different regions. š
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It is a system limitation. Dallas and Cleveland MIGHT be on completely different billing systems. Therefore, the system won't allow an out-of-state phone number for the address given.
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Billing address and number MUST be in the same area or migration cannot occur, I have had 2 migration ATTEMPTS that ended up in the customer either putting in a fake zip code or changing the number.
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