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I was told I would have to migrate to Cingular...

bcbinders

Mar 24, 2005, 12:49 PM
How many people are gettign these calls?

"... I woud like to replace my phone and I was told that I would have to migrate to cingular."

And then when I tell them that I can indeed order them a new att phone and they can keep thier rate plan. THEY DON'T BELIEVE ME. Same phones as cingular has, just for att.

or customers who want to go from TDMA to GSM - I tell them I can migrate them to ATT GSM, and again they don't beleve me.

or get a new TDMA phone - yes you guessed it, they don't beleive me.

anyhow that is my rant of the day.
...
austin316

Mar 24, 2005, 12:54 PM
bcbinders said:
How many people are gettign these calls?

"... I woud like to replace my phone and I was told that I would have to migrate to cingular."

And then when I tell them that I can indeed order them a new att phone and they can keep thier rate plan. THEY DON'T BELIEVE ME. Same phones as cingular has, just for att.

or customers who want to go from TDMA to GSM - I tell them I can migrate them to ATT GSM, and again they don't beleve me.

or get a new TDMA phone - yes you guessed it, they don't beleive me.

anyhow that is my rant of the day.

But if you work in BEUC, you only take business calls, you aren't supposed to be taking regular consumer customers.

FYI, you migrate them to ATT GS...
(continues)
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coldsteel

Mar 24, 2005, 12:56 PM
Since when can you upgrade and stay on an AWS plan/phone???
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speedywalk

Mar 24, 2005, 1:12 PM
Maybe he's in a diveted market?

Speedywalk
"It ain't broke, it just needs duct tape!"
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bcbinders

Mar 24, 2005, 1:49 PM
We can stil migrate people to ATT and migrate them back to TDMA. Actucally theren't amny plans left that we can put people back on TDMA.

Anyhow we can still apply promos. But as you said I only deal with BEUC calls.
...

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