A new plot
as far as the new rules, yeah, it does make it a little easier to get a not resolved on one call, but it also makes it a lot easier to bring your overall quality score back up if you do happen to get a not resolved on one call. it's a tradeoff. there are also some instant fails they mention that could get people fired, but's just obvious call avoidance stuff. about the biggest change I remember is that in some situations, they can mandate that you have to call a customer back to correct your mistake.
overall, I have mixed feelings,...
(continues)
Heck, look at cingular's own statement on misrouted calls:
"All Customer Care Call Centers assist with handling out of market calls to reduce call transfers and increase customer satisfaction. Historically, out of market calls have been known as misdirected calls; however, misdirected calls between Customer Care centers no longer exist."
25-35% of our calls here to blue care are misrouted to us and we have to transfer cust agian (we get GSM blue customers calling, SST reps who can't find the GSM account, we ...
(continues)
(continues)
Your sitting there and it's like you say out loud you could use some more coffee. You turn away for a second and when you look back there is coffee in your CUP because of the stealthy IT NINJAS!!!
Link said:
Kinda like IT Ninjas as seen in that webcomic that I can't remember it's name, it's hilarious.
Your sitting there and it's like you say out loud you could use some more coffee. You turn away for a second and when you look back there is coffee in your CUP because of the stealthy IT NINJAS!!!
webcomic, I wanna say that was either GPF or Help Desk, but I don't remember for sure.