hot topics
ignore me, just ranting a little again.
I know we haven't had many hot topics in blue lately, but it seems like nobody ever reads them. like a couple weeks ago, there was one that outright stated that care reps better not be performing "insurance replacements," for reasons that should be rather obvious.
now, that should have been common knowledge, but it still hasn't filtered down. I'm just annoyed about it now because earlier tonight, there was a guy who was ticked off because he had insurance on one of his lines and not the others, so some care rep took it upon herself to send an "insurance replacement" for a line that didn't have insurance. what's even more retarded about it is that it wasn't even an insurance issue (ie damage/lost/s...
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I know we haven't had many hot topics in blue lately, but it seems like nobody ever reads them. like a couple weeks ago, there was one that outright stated that care reps better not be performing "insurance replacements," for reasons that should be rather obvious.
now, that should have been common knowledge, but it still hasn't filtered down. I'm just annoyed about it now because earlier tonight, there was a guy who was ticked off because he had insurance on one of his lines and not the others, so some care rep took it upon herself to send an "insurance replacement" for a line that didn't have insurance. what's even more retarded about it is that it wasn't even an insurance issue (ie damage/lost/s...
(continues)
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or, how bout them giving us an ACTUAL working blue tiger team number **WITH INSTRUCTONS** and yet i still get 2-3 calls a day "are you tiger team" BTW mail [email protected] for a WORKING phone list, please don't spam him, he's worked damn hard on that list, and it updated by rep's, so, people who actually are working on the floor, not some higher up
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For BEUC (blue tiger) just dial 1-877-201-9521, it will prompt you to enter in the number, do that, then don't press anything else even when it prompts your to, then in 30 seconds you will be transferred to blue tiger. If you press anything else after the number it will route back to blue TDMA CC.
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