It's always nice to get a reasonable customer on the line. Like the last guy I had. He wasn't screaming. He had a reasonable concern, if slightly amusing, and he accepted my explanation.
It's people like that who foster goodwill and are worth helping out a little extra. and it didn't hurt that he was also a slightly higher end customer, too.
The guy wasn't exceptionally nice and pleasant. He was simply reasonable. That's all I can ask for. 🙂
oppositely, it's the beasts we get (like one in particular I got yesterday) that it's difficult to go out of my way for, because once I do, they try to drag it as far as they possibly can and get even more when they are already getting more than they deserve.