Spicing things up a bit...
So has anyone had any good experiences either with customers or just working for the company in general? I was just wondering because we all (myself included) constantly mention the negative aspect of our employment and don't pay much attention to those rare positive moments. Since it seems we're all stuck here, for a while at least, I thought maybe I could use this as a morale booster. I know I'm frequently in need of a good laugh to make it through the day.
My most memorable call was a dispute with RM, that continued 1 1/2 hrs. past the end of my shift and I got the call 45 minutes before I was supposed to get off (surprise surprise). I was dealing with the sweetest customer I've ever spoken to who had been wrongly charged for warranty equipment. Since a charge dispute can take up to 2 billing cycles I called RM to let them know it was in place and to have her service reinstated. We ended up escalating over the floor rep, past their Res Desk, and to, what sounded like, an 18 y/o punk kid with a supervisor title. He proceeded to literally scream at not only me but the customer. Up to this point the customer had been very calm and never once hinted at profanity. However, the second he yelled at me she quickly cussed him up one side and down the other and told him how ashamed of himself he should be for yelling at a rep that was staying late to help a customer. I then referred to him as "boy" when requesting his AWID and then handed the call over to my supervisor, who further bashed him and then turned in all his info. That made my day and still makes me smile.
My most memorable call was a dispute with RM, that continued 1 1/2 hrs. past the end of my shift and I got the call 45 minutes before I was supposed to get off (surprise surprise). I was dealing with the sweetest customer I've ever spoken to who had been wrongly charged for warranty equipment. Since a charge dispute can take up to 2 billing cycles I called RM to let them know it was in place and to have her service reinstated. We ended up escalating over the floor rep, past their Res Desk, and to, what sounded like, an 18 y/o punk kid with a supervisor title. He proceeded to literally scream at not only me but the customer. Up to this point the customer had been very calm and never once hinted at profanity. However, the second he yelled at me she quickly cussed him up one side and down the other and told him how ashamed of himself he should be for yelling at a rep that was staying late to help a customer. I then referred to him as "boy" when requesting his AWID and then handed the call over to my supervisor, who further bashed him and then turned in all his info. That made my day and still makes me smile.
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Dude, that rocks. you have to tell me which supervisor that was.
meanwhile, this isn't nearly as cool, but I remember one time when I was talking to a customer and he was all mad because his phone is not perfect and lasts forever, and I explained to him how we are talking about a tiny little piece of very complexe electronics, and how the smaller and more complex they make things, the more things that can possibly go wrong.
He started to argue back going, "Yeah? Well I'm a mechanic, and based on my expertise...well...actually you're right about that."
after that, he was cool.
meanwhile, this isn't nearly as cool, but I remember one time when I was talking to a customer and he was all mad because his phone is not perfect and lasts forever, and I explained to him how we are talking about a tiny little piece of very complexe electronics, and how the smaller and more complex they make things, the more things that can possibly go wrong.
He started to argue back going, "Yeah? Well I'm a mechanic, and based on my expertise...well...actually you're right about that."
after that, he was cool.
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Jamie was the supe, and I absolutely love backing a customer into a corner and then observing the transformation for poopie-face (that's the politically correct term) to nice person.
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Man i tell you ,i can relate, i have this customer from marina del ray, this son of a bitch sales rep. corp. store too, tried to get rid of his stock of att phones, so this guy who does not know ant better get with 1 year contract, national plan 39.99 400 included minutes, additional minute promo of 400 additional+ 200 additional+100 additonal minutes+ unlim mobile to mobile, unlim nights and weekends with save only 7pm, then the other line had 19.99 with discount for 10.00 B2B promo on consumer account, all with 1 year contract.
The guy was pissed to no end, when the promos came off, cuz the sales rep did it all at end of feb 1,2005. so just passed the buyers remorse, i call there, and rep is fired, i guess that was his last day. I had t...
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The guy was pissed to no end, when the promos came off, cuz the sales rep did it all at end of feb 1,2005. so just passed the buyers remorse, i call there, and rep is fired, i guess that was his last day. I had t...
(continues)
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