Crappy Monday...
Ok to make this simple I will put all 3 calls, all received in a row, in one go:
Call 1: Customer calls in to dispute receiving to invoices, one from AWS and one from Cingular. I asked her to read the dates on invoices, one for beginning of Mar. and other for end of Mar.
I advised her it was simple, her Feb. invoice could not be listed as being printed on Feb.29 as that date does not exist so it got Mar.1. Then 2nd invoice is for usage for the actual month of Mar. THUS she had Usage from Jan. to Mar. that she hadn't taken care of.
Call 2: BEST CALL OF ALL!!! This guy calls in because he assumed he had the MTM. His plan isn't even capable of using MTM as he has no MTM calling area on it.
Customer went over minutes because of his a...
(continues)
Call 1: Customer calls in to dispute receiving to invoices, one from AWS and one from Cingular. I asked her to read the dates on invoices, one for beginning of Mar. and other for end of Mar.
I advised her it was simple, her Feb. invoice could not be listed as being printed on Feb.29 as that date does not exist so it got Mar.1. Then 2nd invoice is for usage for the actual month of Mar. THUS she had Usage from Jan. to Mar. that she hadn't taken care of.
Call 2: BEST CALL OF ALL!!! This guy calls in because he assumed he had the MTM. His plan isn't even capable of using MTM as he has no MTM calling area on it.
Customer went over minutes because of his a...
(continues)
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If you add up how long all of us have been working here (quick calculations = 1 million years) and the fact that we talk about work sometimes and pass on info to each other, we VERY obviously don't know anything about what we do, no wonder customers compain to the FCC, because they don't get what they want and expect us to stay curteous to them when they yell and are rude, plus get them the info they want with no basis for the need of the info and w/ no acct to notate so they can call back later and try and dispute the 9.00 / min charges they're getting for calls made to Russia during the
N/W mins when they "shouldn't" be charged as calls are free @ night, when the account doesn't have a Disounted International Dial fetaure on the acct, t...
(continues)
N/W mins when they "shouldn't" be charged as calls are free @ night, when the account doesn't have a Disounted International Dial fetaure on the acct, t...
(continues)
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And, because I'm sure this will be necessary, that was sarcastic. I just thought I'd post that before this turned into a huge ordeal about abrreviations and smiley faces.
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