Customer thanks...
Short story short, thank you (censored) for making my day really bright and happy after all those annoying, whining, pissed off customers.
If he ever gets this info I just like to thank him so much for being so awesome about the call and his information has helped me out greatly. I wish I had said some more kind words to him but it's hard with spite and hatred swimming around inside me after dealing with so many angry people ALL my life.