Yeah so this guy calls in, can't view his minutes. Registered under OLD OCS, I advised he needs to re-register for new revamped OCS. Unfortunately view minutes will be available on next billing cycle.

This is like a stake through the customer cold heart, dead, heart. The guy was using view minutes like it was the bible.

Customer was all hell bent on getting released from his contract because he stated it was a breach of his contract. I advised him view minutes is an estimate and does not break his contract.

I should of told him if he can find it in the T&C's where if view minutes is unavailable, he can cancel without ETF. Instead I did the whole empathy thing (yuck) and it kinda calmed him.

Once again Cingular is the scape goat t...
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