Being in the industry and talking to your everyday "Joe" on the fon i'm sure all of us have had those calls. You know what i'm talking about, those calls that give you gratification, calls that drive you insane, calls that make you laugh and calls that make you say WTF? I would love to share the "jems" and i want to hear yours!

Gratification: Customer called in with physical damage on his fon, LCD was shattered, he garrenteed that he would not be charged for physical damage, i said he would, he BET me his pay check that he wouldn't, so being the sporting person i am, i exchanged his fon. 1 month later to the day he called back screaming his head off about the charge, i was fortunate enough to get him, i reminded him about his bet. I h...
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