WHEN ARE THEY GOING TO GET RID OF WARRENTY EXCHANGE IN INDIA!!!
i don't know about anybody else. but India makes me sick just as much as SST. they are so scripted. and the customers don't even want to talk to them because of the language barrier. nothing against the people or anything, but they should be able to speak english a bit better. its to the point where customers dont' even want to be transfered to W/e anymore. so just like sst they need to do something with them too 😡
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I know what you mean! Dang, I get complaints everyday. I realize that ppl need jobs too but flip, take an English course. I can't say that I blame the ppl for complaining...I dont understand them either..... 🙄
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vat du men, dey speek gooder then us, iwissh dey wood keep the call centreres in india, alaaaa
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ELiteAcidBurn said:
vat du men, dey speek gooder then us, iwissh dey wood keep the call centreres in india, alaaaa
🤣 🤣 🤣
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Try translating between an India rep and a creole customer, forget aout it, it aint happening! 😳
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Yeah, but thats what India reps do to us in CRT if its a call they dont want to handle!
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well the " client" should think with their heads not with their pockets because in the end as cus care reps we have to deal with the customers who are pissed off about W/E or sst take your pick. and if enought customers complain about it then maybe the client will listen. cause supposdly the go phone contract is going to canada cause the customers complained about that long enough the " client" finally listened
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we can only hope with baited breath that the day will come when A'kmed and Durkadurkaboobaloo will no longer be on our lines will soon come. thanks to them i've developed a slight twitch in my right eye!
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Durkadurkaboobaloo
You have officially achieved the status of "Funniest Thing I Have Read Tonight!"
You have officially achieved the status of "Funniest Thing I Have Read Tonight!"
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Frei, ever get that call from and Indian rep stating that their name is Andy Smith? Well help my God, It took everything from me one day not to laugh at him! If he was Andy Smith, then I must the Easter Bunny! 🤣
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trust me, we have gotten far worse than andy smith when it comes to names 🤣
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Still doesnt beat my favorite of Samuel Jackson in our prepaid dept or his coworker cletus. Theres the true american worker isnt it.
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Ahhh, finally a topic I am incredibly well versed in. As a member of the WEX CRT team I can personally guarantee you that India will not be going anywhere any time soon. All blue WEX calls are handled solely by the India center, the only state-side reps that were handling blue WEX are now XBM (Cingular's version of WEX). I have to deal with all those disgruntled customers after the rep has troubleshot their BLANK DISPLAY for an hour, which is about 50 minutes longer than it should take. I can understand them solely because I've had to learn to in order to try and answer questions and figure out how to fix their mistakes, but I believe it to be ludacris for a customer to have to deal with that. (And, after the exchange rate, they make more mo...
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Well, from what I was told by upper management...India is losing or already lost their contracts. Gophone and e-care was taken out and WEX is next. We will see....
Stay tuned....
Stay tuned....
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Now Cingular isn't going to renew the contract with India, however, they also aren't going to buy it out early to get rid of them. Just like Ballderdash said, they'll be here as long as blue customers with defective phones are. None of them are being trained on Orange systems or know anything about Orange related information. So, what it comes down to is that we need to get all the legacy customers migrated ASAP. There's a selling point for migration: "Hey, migrate to Cingular! You'll never have to deal with Indians again!" I bet I could migrate at least 10 people a day like that. 🤣
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Or how bout propose a calling plan for Cingular that all proceeds go to keep aor call centers out of india! i think it would be a hit!
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unfortunately, warranty exchange in india will not be going away until there are no more blue customers. all of the american wex reps (with the exception of CRT, business reps and spanish language reps) have been shifted to doing orange warranty.
and for the record, while reps in india do have a lot of problems, I find that I have almost never had trouble understanding them. I have found more of a language barrier with some american reps than with india reps.
and for the record, while reps in india do have a lot of problems, I find that I have almost never had trouble understanding them. I have found more of a language barrier with some american reps than with india reps.
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ballderdash said:
all of the american wex reps (with the exception of CRT, business reps and spanish language reps) have been shifted to doing orange warranty.
let me clarify that slightly. I meant had been shifted to doing orange warranty exclisively. wex crt now does both blue and orange, and that is a total frikkin pain.
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i don't get it...I'm WEX, and i'm "just north of Seattle". Aside from my thick canadian accent (ie. not sounding like i'm from louisiana) you wouldn't tell the difference. Why don't you guys get thru to us?
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AgentFormrlyKnownAsPrince said:
i don't get it...I'm WEX, and i'm "just north of Seattle". Aside from my thick canadian accent (ie. not sounding like i'm from louisiana) you wouldn't tell the difference. Why don't you guys get thru to us?
I am assuming that you are in the wex that is in the BEUC center in the city whose name begins with V. If that is the case, then you are technically not WEX, but rather a subunit of BEUC that only handles warranty exchanges for business customers and FANs and sponsorships, and in my experience, many reps there have been in DIRE need of wex training.
but I digress. the people that get through to you are probably calling 611 from their wireless phones, or are being transf...
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ahhh i see...its hard for me to imagine a world outside mine, without FANs and sponsorships. I guess the big-spending business customers get the english reps, the poor old consumers get india...
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Frei your too funny but your right.... and then you call there and they say there name is Cinderella now you know her name isn't that at all. i just wish they would get rid of India all together. i had a few calls today where customers asked specifically not to be transfered to India cause they can't understand them 🙄
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Speaking of names, they are insane! i've spoken to a "MAX PAINE", "Axle Rose", Jimmy Dean", "Jack Ripper", "James Dean", "Shiney", "Pretty", "Roy Orbison", the list goes on, i'm waiting to hear from Elvis and Abe Lincoln!
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I think when your name HAS to be said, and it is something like Parutimushinamukak Burthemparicther, you need a name that is easy. But still, I wanted to be Cory Trevor
*sigh*
*sigh*
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YA! i would go all out! "Thank you for calling warrenty service center Res. Desk, my name is Bond, James Bond, how can i... Help you, today?" ya that would be great, especially with a Sean Connary voice!
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Thats funny that u say that. I was looking in events the other day and there was this guy in my centre named that! LOL
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LOL, thats pretty convienient for him! 😁 on the other hand i could go real silly and say my name was Goofy, i'm always had a solid "Hyuk" 😛
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ya know, I've heard your sean connery voice. I'll bet you could pull it off, but too bad it would count off on tone and demeanor.
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for real! although the alternative to my sean voice could only be taking the call on helium, but i can only do that for so long!
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yeah it would be too funny..... but customers would probably handle that better then calling to India. at least the customers would laugh at ya cause they could understand ya 😁
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The reason the India reps are supplied with pseudo names is because normal people would have to rip out their tongues, dance on one foot, with an umbrella, a camel's hoof and a small political refugee in tote in order to pronounce their true names. In all honesty though, occasionally when I run their AWIDs through the escalation tracker I get to see their real names. My personal favorite is "Punjab". Personally, I believe that sounds like a rather raunchy term for a pornographic movie filmed in the South.
i.e. "I tell ya whhhat. This ole girl come up to tha set tha otha day and we flipped her upside down and gave the ole punjab."
I can say that because I'm souther born and bred gulldernit.
i.e. "I tell ya whhhat. This ole girl come up to tha set tha otha day and we flipped her upside down and gave the ole punjab."
I can say that because I'm souther born and bred gulldernit.
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ADD ON TO THE LIST! i just got off the line with Paul Simon! I WANT AN AUTOGRAPH!!!
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taurus said:you should of asked them to sing 🤣
your actually working now !!! have fun
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SINGING! Hell 2 years go when the GSM dept was just started we would have random chicken dance moments! those were great! 😁
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Yeah! in a job that reduces self worth and increases depression, you HAVE to have fun somehow! i.e. i've been known to wear a clown nose just cheer things up!
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I am still a bit shaky over this one call I had today.
Dude calls in asking for GoPhone. I ask for name and wireless number, customer stated he would hang up the call if I did not transfer him.
Fine then, I place on hold and call GoPhone, East Indian rep answers. No name/number to give rep so she asks for the call to be brought in.
I introduce customer to rep, ask for additional assistance and he states no and then states he does not appreciate being blindly transfered to a TERRORIST!!!
The call goes on, him insulting the poor female rep and she is not defending herself. He called her an F'ing B@#ch, I hadn't released the call yet because he basically kept me on the line by talking to me more.
...SNAP...
In my loudest, ster...
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Dude calls in asking for GoPhone. I ask for name and wireless number, customer stated he would hang up the call if I did not transfer him.
Fine then, I place on hold and call GoPhone, East Indian rep answers. No name/number to give rep so she asks for the call to be brought in.
I introduce customer to rep, ask for additional assistance and he states no and then states he does not appreciate being blindly transfered to a TERRORIST!!!
The call goes on, him insulting the poor female rep and she is not defending herself. He called her an F'ing B@#ch, I hadn't released the call yet because he basically kept me on the line by talking to me more.
...SNAP...
In my loudest, ster...
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BRAVO! ok, i may sound a bit hipocritical by saying that considering my previous entries on this thread, but i have to admit that, yes, there are good reps in india! I've talked to a fiew my self. When it comes down to it, they shouldn't have to put up with the abuse just as much as we shouldn't! even though the come up with rediculous psudo names, and yes there are those out there that are a fiew humps short of a screw, but they are reps just like us, our coleagues, and i feel we should defend those just like you did! I commend you!
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Thank you. I am a nice guy, I have been commented so many times how I remain calm during a conversation when the customer is upset. I have a horrible bad temper, yet on the phones I can be calm and cool as ice.
This one call just broke the ice though. He just started bashing all East Indian reps by calling them Terrorists, honestly, I can understand the need to blame the weather gods in the forum here. The need to swear at the company for customers mistakes.
BUT when you start calling people Terrorists and swear words, the line is drawn, the red glove mark on the face is showing and the can of WOOP ASS OPENED!!!
This one call just broke the ice though. He just started bashing all East Indian reps by calling them Terrorists, honestly, I can understand the need to blame the weather gods in the forum here. The need to swear at the company for customers mistakes.
BUT when you start calling people Terrorists and swear words, the line is drawn, the red glove mark on the face is showing and the can of WOOP ASS OPENED!!!
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Link said:
This one call just broke the ice though. He just started bashing all East Indian reps by calling them Terrorists, honestly, I can understand the need to blame the weather gods in the forum here. The need to swear at the company for customers mistakes.
BUT when you start calling people Terrorists and swear words, the line is drawn, the red glove mark on the face is showing and the can of WOOP ASS OPENED!!!
I know exactly where you are coming from. Yeah, I know the reps in india are making a lot of mistakes, and there are a lot of problems there, but when a customer comes through throwing around all this racist sh** and making my india reps cry, then that really sets me off. I don't generally ...
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I feel the same. The louder and ruder they get the less willing i am to help them. I mean, if they are nice, cool and level headed, i'll do all i can for them! But nothing shuts my servicices off quicker than racism
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Should you happen to come across a customer making remarks about the reps being terrorists or whatnot, you can always calmly remind them that India is in Asia and nowhere near the middle eastern mess we've got going on now.
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I see your reasoning on the India thing.I do want to point out though , that the area were the "mess" is going on is also considered to be "Southwest Asia" , or so my old campaign medal states.
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Yep. It was SW Asia the last time I checked the globe. I mean, it's not Europe and it's not Africa. Only one other continent over there... 😎
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The Indian reps. are not trained to deal with american idiots. All those mama's boys and daddy's girls out there that escalate the call in hopes to get an "english" version of the same info. get so mad when I reintiate the same info. in the first few minutes I talk to them. Then they proceed to bash the comp. for outsourcing and bad cust. service (for shame) and anything else that has happened to them regarding wireless service period. At that point I throw out the prefunctary statement "Im sorry for your inconviences and I appreciate your frustration"...."I'll be happy to assist you with that and that will be um....no....let me check...yep...that's a no."
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Its not just Cingular Blue who has this problem, 2 of my 3 credit cards outsource their customer service to India, and the only thing they seem to be able to do right (barely) is take a payment. I'm not calling them stupid, but unless your are fluent in English and not inhibited by an accent, you probably shouldn't be taking calls from English-speaking customers. That would be like me taking Spanish calls and reading from a script, its only gonna lead to trouble and misunderstanding.
On the plus side, adding to what someone said earlier, I think that ALL Blue calls should go to the "Western Washington" call center. That'll get everyone to migrate, or stop calling Care altogether.
On the plus side, adding to what someone said earlier, I think that ALL Blue calls should go to the "Western Washington" call center. That'll get everyone to migrate, or stop calling Care altogether.
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ci today b/c he said he hasn't spoke to an english speaking person for about 3 months and went and got a new service. he said it was to hard to understand them.
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repCB said:
On the plus side, adding to what someone said earlier, I think that ALL Blue calls should go to the "Western Washington" call center. That'll get everyone to migrate, or stop calling Care altogether.
By jove, that's the best idea anyone has had yet today. 🙂
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Damn straight, send them here and I will personally try to migrate each one of them. I just wish I could offer free phones to all customers.
DAMN YOU WEBSITE!!! CURSE YOUR AWESOME PRICING!!!
DAMN YOU WEBSITE!!! CURSE YOUR AWESOME PRICING!!!
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