Migration gone bad...
Yeah so I get this customer, one of the rare ones, over $100.00 in overage. Not a peep out of this guy about them, contract was up too, no cancel request. He just states he needs a rate plan change, so I go into details about AWS plans.
I went over phone info, better then the one he has now, yadda, blah blah blah...
I offered to switch him to a $39.99 Region with 600 daytime and 5000 N&W minutes with Long Distance from Home Calling Area. Guy is interested, I look at Texas coverage area compared to his current coverage area. I tell him 90% of TX, OK and LA are covered under GSM and his plan covered less then half of each state.
His comment after I told him the new coverage area was too migrate him right away. His enthusiasm was reall...
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I went over phone info, better then the one he has now, yadda, blah blah blah...
I offered to switch him to a $39.99 Region with 600 daytime and 5000 N&W minutes with Long Distance from Home Calling Area. Guy is interested, I look at Texas coverage area compared to his current coverage area. I tell him 90% of TX, OK and LA are covered under GSM and his plan covered less then half of each state.
His comment after I told him the new coverage area was too migrate him right away. His enthusiasm was reall...
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I had two accounts today that the very same thing happened on. Except mine were with people that had numbers from outside of the state they lived in and i was getting the error message about the zip code not matching the area the phone number is from. So now i have 2 phones going to the originating states, being activated and then overnighted to the person who's going to use them. And then the customer has to phone Cingular and get the billing address changed. Why don't people just change their numbers when they move to another state. I know they've had their numbers for 10 years, but in this day and age with internet, snail mail, text messaging, wireless and landline phones there's gotta be a way to get ahold of all the people in their pho...
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did you check to see if he was a divested customer, since there a lot based out of Texas, OK. amd few other that have not been divested to the other carriers yet, that would explain the zip code issue.
The reason don't tend to changetheir numbers is that they rend to move out of their coverage area, and live in a fringe zone, where they are piggy abcking signal off another carrier's tower.
The reason don't tend to changetheir numbers is that they rend to move out of their coverage area, and live in a fringe zone, where they are piggy abcking signal off another carrier's tower.
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If the cust was in a divested market the migration tool whould (should) have said it.
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pointblank500 said:
If the cust was in a divested market the migration tool whould (should) have said it.
Not always, just the same way customer lives in the western region, and they are NOT ALLOWED TO MIGRATE unless the completed the majority of their blue contract first, and then it will allowed, but you run into same issue,check their number in ccnet to see if they are in a western region, if they are they must if the did 1 year contract did 11 out of 12 months to migrate, or on 2 year 21 out of 24 months must be complete to migrate as well.
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austin316 said:pointblank500 said:
If the cust was in a divested market the migration tool whould (should) have said it.
Not always, just the same way customer lives in the western region, and they are NOT ALLOWED TO MIGRATE unless the completed the majority of their blue contract first, and then it will allowed, but you run into same issue,check their number in ccnet to see if they are in a western region, if they are they must if the did 1 year contract did 11 out of 12 months to migrate, or on 2 year 21 out of 24 months must be complete to migrate as well.
That is not the same as being divested though.
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Scotian said:austin316 said:pointblank500 said:
If the cust was in a divested market the migration tool whould (should) have said it.
Not always, just the same way customer lives in the western region, and they are NOT ALLOWED TO MIGRATE unless the completed the majority of their blue contract first, and then it will allowed, but you run into same issue,check their number in ccnet to see if they are in a western region, if they are they must if the did 1 year contract did 11 out of 12 months to migrate, or on 2 year 21 out of 24 months must be complete to migrate as well.
That is not the same as being divested though.
the result is th...
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Draxa said:
That policy is only 3g however.
Well since you can't buy a 2g line of service or change your 2g plan then whats the point oftalking about it????
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The issue is migration, not activation.
And yes, there are tdma accounts that have recently renewed contracts. Therefor, it is pertinant to the discussion to point out that this migration restriction applies to blue to orange gsm only. TDMA customers who are not in divested markets can migrate at any time if they otherwise qualify. They are not restricted by contract completion.
And yes, there are tdma accounts that have recently renewed contracts. Therefor, it is pertinant to the discussion to point out that this migration restriction applies to blue to orange gsm only. TDMA customers who are not in divested markets can migrate at any time if they otherwise qualify. They are not restricted by contract completion.
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not_in_halifax said:
The issue is migration, not activation.
And yes, there are tdma accounts that have recently renewed contracts. Therefor, it is pertinant to the discussion to point out that this migration restriction applies to blue to orange gsm only. TDMA customers who are not in divested markets can migrate at any time if they otherwise qualify. They are not restricted by contract completion.
Well since there no more promotions for tdma, and all plans have been expired, the 2g phones in cup are no rewnewal prices, sounds like some real dumb ass 2g reps think they can do what they want, which i hope gets asses fired(hope), they are almost as bad as sst reps.
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Umm, I am having trouble seeing the base logic in your post. Your saying that since cingular expired the tdma plans, 2g reps think they can get anything? Your response really does not seem to have any pertinance or relevance towards the main subject.
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My reply was that some reps in 2g, who are real "tools" cept that they don't help, have been renewing customers 2g contracts, even though the promos are expired, and renewing their contract, and leting customer think it will let them keep what they just got, which is not true since West coast Mass Data Entry and Backfix will remove them.
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Well my understanding is that if a customer refuses to migrate, then care can offer the contract promotions, NOT the contract renewal but just contract. The promotions that came out BEFORE the renewals.
Loyalty Team is only one that can offer everything else like Save Only or Renewal.
I do believe most promotions still show up under rates plans. In fact I just checked and they updated the promotions, you can clearly see which department can handle offering promotions.
Loyalty Team is only one that can offer everything else like Save Only or Renewal.
I do believe most promotions still show up under rates plans. In fact I just checked and they updated the promotions, you can clearly see which department can handle offering promotions.
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Link said:
Well my understanding is that if a customer refuses to migrate, then care can offer the contract promotions, NOT the contract renewal but just contract. The promotions that came out BEFORE the renewals.
Loyalty Team is only one that can offer everything else like Save Only or Renewal.
I do believe most promotions still show up under rates plans. In fact I just checked and they updated the promotions, you can clearly see which department can handle offering promotions.
See thats bad info.All offers on the blue side are "expired" so if the customers changes their plan as a example, and we are talking both 2G and 3G they lose their promotions, in the case of 3G you have to manually take the pro...
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austin316 said:pointblank500 said:
If the cust was in a divested market the migration tool whould (should) have said it.
Not always, just the same way customer lives in the western region, and they are NOT ALLOWED TO MIGRATE unless the completed the majority of their blue contract first, and then it will allowed, but you run into same issue,check their number in ccnet to see if they are in a western region, if they are they must if the did 1 year contract did 11 out of 12 months to migrate, or on 2 year 21 out of 24 months must be complete to migrate as well.
THAT IS GSM ONLY!! CAME IN AN E-MAIL LAST WEEK
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austin316 said:
did you check to see if he was a divested customer, since there a lot based out of Texas, OK. amd few other that have not been divested to the other carriers yet, that would explain the zip code issue.
The reason don't tend to changetheir numbers is that they rend to move out of their coverage area, and live in a fringe zone, where they are piggy abcking signal off another carrier's tower.
one was in MI and the other was in CO, no go on that theory i guess, and i think they don't change their number is because people are generally lazy and don't want to go through the "hassle" of doing so
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Just put your head down and realize at any level that one of us can screw up the comp. we work under will eventually rear it's ugly head and make our screwups look minor. I've tried to convince so many to MIGRATE...I push ROLLOVER MINUTES...Signal Strength...NEW MORE ADVANCED TECHNOLOGY...Sim Card 64k...but in all reallity it's no better than any other carrier. You can't make a turd look like anything other than a turd. For right now this turd is a floater and it won't flush. So do your best, hit all those p's and q's and make a resume up for yourself and jump ship at the next available oppurtunity.
My favorite word in dictionary has two letters.
This company is why I love this word.
I bet you can't guess what my favorite word is.
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My favorite word in dictionary has two letters.
This company is why I love this word.
I bet you can't guess what my favorite word is.
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No, I am sorry but I can't guess the word no you going to tell us no what the word could be?... no...
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From what I understand, his favorite word is actually fishstick. who would have guessed? 😛
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