bearable?
you think with all the crappy TL's, stupid cust and unreasonable policies we could at least treat each other with some respect. i call some random number and expl the problem they just say - wrong dept and hang up. or blindly transfer me to some other dept before i can put a word in edge wise. i would think that with all the crap we all put up with we would have a soft spot for each other and help out. but no.
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I agree, I always transfer a rep to the correct department after I tell them I am going to do this. I never blindly transfer, unless they are rude, then it's out of spite.
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Reps are not allowed to be rude to customers so they take their frustrations out on other reps because they can get away with it, only shows how childish some reps are.
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