Its a funny thing, you know?
This wierd thing happens when a customer calls in absoloutley screaming at the top of their lungs, b*tching and cursing you out like its your fault. You get this sudden desire to help them SOOO much more, right?
I had a gentleman call me the other day. He was previously an AT&T customer and had been registered for OCS. His email adress was still in our system and he was still recieving communications from us, he was irate that this was happening. I had about 3 valid solutions but when I suggested he calm down for a moment so I could present the possible solutions, he started SCREAMING at me. I could not believe how angry he got. I have had customers yell or b*tch at me but never someone screaming as bad as this man. I felt that lack of d...
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I had a gentleman call me the other day. He was previously an AT&T customer and had been registered for OCS. His email adress was still in our system and he was still recieving communications from us, he was irate that this was happening. I had about 3 valid solutions but when I suggested he calm down for a moment so I could present the possible solutions, he started SCREAMING at me. I could not believe how angry he got. I have had customers yell or b*tch at me but never someone screaming as bad as this man. I felt that lack of d...
(continues)
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When I get someone really pissed off, cursing at me and screaming and all this ****, I force myself to help them (as long as they don't hang up of course).
I love watching them squirm when I help solve their problem, and sometimes go totally out of my way to help them (like calling them next month to fix their bill, or making a note to myself to add a feat./suspend/rate plan change, etc so that they don't have to call in) after they called me a bitch, threaten to cancel, "You work for a soul sucking corporation" (which I always agree with them about), etc, etc, and then they have to appologize for being complete jackasses.
I think this might be my favorite part of the job.
I love watching them squirm when I help solve their problem, and sometimes go totally out of my way to help them (like calling them next month to fix their bill, or making a note to myself to add a feat./suspend/rate plan change, etc so that they don't have to call in) after they called me a bitch, threaten to cancel, "You work for a soul sucking corporation" (which I always agree with them about), etc, etc, and then they have to appologize for being complete jackasses.
I think this might be my favorite part of the job.
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