Roaming agreements
ran into this today, and it's going to be more of a problem for us reps in the future.
Turns out that the roaming agreements made with other carriers are expiring, and Cingular has decided not to renew them. THis means that some cusotmers in areas that were previously covered, are suddenly not able to make calls at all, or are prompted for a credit card before the call goes through.
Colombus GA was the most recent place I've seen this occur..
Oh, and this does not mean a customers contract is void.
Turns out that the roaming agreements made with other carriers are expiring, and Cingular has decided not to renew them. THis means that some cusotmers in areas that were previously covered, are suddenly not able to make calls at all, or are prompted for a credit card before the call goes through.
Colombus GA was the most recent place I've seen this occur..
Oh, and this does not mean a customers contract is void.
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Draxa said:
ran into this today, and it's going to be more of a problem for us reps in the future.
Turns out that the roaming agreements made with other carriers are expiring, and Cingular has decided not to renew them. THis means that some customers in areas that were previously covered, are suddenly not able to make calls at all, or are prompted for a credit card before the call goes through.
Colombus GA was the most recent place I've seen this occur..
Oh, and this does not mean a customers contract is void.
The roaming agreements expired little while ago, "blue" signed them in april,2004 and it was only a 6 month agreement.The reason it was only 6 months was that, they had already received a o...
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Yup, that is what I told them. Still sucks though, some customers lost coverage totally where they were.
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Yeah it does blow and I have been telling customers that that is the reason why their coverage is going down hill, so migrate today and get that reception back.
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What sucks even more is that we as customer rep's do not know about these agreements just like other policies within this company until we research them ourselves or find out from customers the changes on their service have been made and we ask the Redhats and TL's to confirm these or get more info on it. I like changing environments but I only respond positively to positive changes. Maybe I'll work on that make something good out of this... sheesh! 😳
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well, they want to get us to do all the work (and a LOTTA other extra work) for the same rate that they are paying us... wheee!!! 😳
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lol, i think they should give us allot more raises more often for all his bulls!@#
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Draxa said:
Yup, that is what I told them. Still sucks though, some customers lost coverage totally where they were.
Yeah, but thats why if you remember that when the roam agreement was signed, we changedthe verbatim to every time you changed your plan witrh the famous "The majority of your usage must be on the att wireless network to be eligible for service!"
Now you why that legal disclaimed was added to the T&C, and why it was said, like i've said before hindsight is 20/20,and i saw this xoming miles ahead of time.Thats why i laughed when customers did not care when i read that to them 😈 😈
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