Those things on blue accounts we are not supposed to mention. (promo)
Hey
Currently on the ATT side, I am aware that a lot of customers have stacked promotions on their accounts, and that we are supposed to remove ineligable/stacked promotions.
But how are we supposed to check if a promotion is eligible or stacked?
I think stacked refers to multiple promotions of the same type, like two seperate additional minute promotions, but does anyone know how to check, or go about this?
And please, don't reference primus. After moving access over to SOFA, I have not been able to access it at all, no SOFA ID. (and my team leader is no help at ALL on getting me my password)
Currently on the ATT side, I am aware that a lot of customers have stacked promotions on their accounts, and that we are supposed to remove ineligable/stacked promotions.
But how are we supposed to check if a promotion is eligible or stacked?
I think stacked refers to multiple promotions of the same type, like two seperate additional minute promotions, but does anyone know how to check, or go about this?
And please, don't reference primus. After moving access over to SOFA, I have not been able to access it at all, no SOFA ID. (and my team leader is no help at ALL on getting me my password)
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Hey EVERYONE! THERE'S FREE PROMOS COMING FROM ATTWS DON'T LEAVE US JUST YET! THANKS DRAXA!(yeah, disregard free promotions stated in this statement, I get excited easily.)
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NOOOOOOOOooooooooooo how could you say that!?!?!? People will miss your fine print, and by fine print I mean the stuff in between the 2 stuff thingies...
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It's real simple, it having the same type of promotion on the account, just amounts, like say local 39.99 plan 400 included minutes, and there is a add on for 1 year contract of 200 addtional minutes and 2 year was 300 additonal minutes, there are also other like 100 afddtional, RNWL, Renew, Save only's thingsd like that, but customers are Only allowed 1 additional minute promo on the plan.
the problem is that customer called about the promos available then, the customer would renew to get the current one, but the reps were supposed to take off the old one, but didn't either on purpose or acidentally, and would have 2, 3, 4 or more extra minute promos on there.
What you are supposed to do is remove the excess ones off the account, sinc...
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the problem is that customer called about the promos available then, the customer would renew to get the current one, but the reps were supposed to take off the old one, but didn't either on purpose or acidentally, and would have 2, 3, 4 or more extra minute promos on there.
What you are supposed to do is remove the excess ones off the account, sinc...
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Eloi_in_the_far_Future said:
Fair enough. Mebbe I'll start doing that đ
I would since they changed the montitors and how they are scored, that if they notice you saw it and didn't do anything, its a automatic "0", and then you have to call the customer back.
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I don't care, until I see a unresolved QA I will continue leaving the account alone and avoiding escalations.
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Link said:
I don't care, until I see a unresolved QA I will continue leaving the account alone and avoiding escalations.
Well unless you didn't go to Quality training last month, then you are outta luck, because it was discussed in that training session, and you have to sign off that you were there, when you go to training,so by you ignoring it, then you will get nailed with FEEDBACK, i know i saw someone on my team who did, and you get a "0" monitor score, and you can't dispute it, so pretty much you will screwed the bad way with no vaseline!!
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Enh. Still, I would rather wait to get feedback as well. Come on, it's the CC Rep rally cry "LET SOMEONE ELSE DO IT, LET SOMEONE ELSE DO IT!"
Joking, of course. Except for me. I will not do it just because I like letteing customers have teir ultra-super-mega-mega plans!
Joking, of course. Except for me. I will not do it just because I like letteing customers have teir ultra-super-mega-mega plans!
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Well they agreed to continue on with this rate plan and these promotions, otherwise they would have probably canceled and gone elsewhere. When I offered customers promotions, I did it at the time with the knowledge that certain additional minutes could be combined and that you couldn't do anything like SAVE ONLY 200 daytime along with contract renewal 200 daytime. Doing 200 additional and 300 additional was fine. I still haven't received feedback so continue on, I will, until such time.
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Link said:
Well they agreed to continue on with this rate plan and these promotions, otherwise they would have probably canceled and gone elsewhere. When I offered customers promotions, I did it at the time with the knowledge that certain additional minutes could be combined and that you couldn't do anything like SAVE ONLY 200 daytime along with contract renewal 200 daytime. Doing 200 additional and 300 additional was fine. I still haven't received feedback so continue on, I will, until such time.
Well since you are not suppposed to be adding nothing anymore i sure as hell hope you are not.
There are not to be added any more promotions unless they migrate to cingular, if you are and they come across, i wi...
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I clearly indicated in my post I don't offer or add them anymore.
Cingular is the only option I am offering customers unless they have a multi-line/shared account and refuse to goto Cingular, then the only option I offer is the only thing they want, a new TDMA phone (with supervisor approval of course).
Cingular is the only option I am offering customers unless they have a multi-line/shared account and refuse to goto Cingular, then the only option I offer is the only thing they want, a new TDMA phone (with supervisor approval of course).
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Link said:
I clearly indicated in my post I don't offer or add them anymore.
Cingular is the only option I am offering customers unless they have a multi-line/shared account and refuse to goto Cingular, then the only option I offer is the only thing they want, a new TDMA phone (with supervisor approval of course).
The problem i am reffering to was mixing 200+300, that wasn't allowed, if they had 200 they couuld remove and renew for the 300, but not mixing them the p&p for both tdma and gsm was and is the same they were allowed 1 additional minute promo in addition to the included minutes, problem was lots of reps never read the p&p, just added, and they stayed on they figured coo, but its not, i have t...
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Yeah I know that now, I got confused, back then, when it came to combining promotions. Actually had a huge war back and forth on what to do, info kept getting mixed up between supervisors and reps.
I followed what I was told and unfortunately mixed promotions understanding 2 200 couldn't be added but it was ok to do something like 100 and 300, etc...
I followed what I was told and unfortunately mixed promotions understanding 2 200 couldn't be added but it was ok to do something like 100 and 300, etc...
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This is part of the reason i quit too, sure im not a big fan of americans, but at the same time im not a big fan of seeing a major company screw ppl around and into contracts and sh**.
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i feel your pain âšī¸ , i haven't even been informed of this by my tl so i aint even gonna bother, i will save my time and energy until i am told otherwise by a higher athority đ , so have fin you well informed people đ it is fun to be stupid sometimes.
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I haven't been told by my TL or received any form of communication about this whatsoever just yet so til then, I'll stay put. Now if they are going to get Care Reps to remove these extra promos, I wonder if they notified customers about such changes on their rate plan promos when they call in. And if they did, what do you say when they escalate and say (like someone else mentioned in this post) "I would've cancelled and went with another provider if it wasn't for the promos." You offer them a rerate which will cause for them to pay a lot more which will result to an even more escalated situation. Now I understand somewhere in the T&C (I don't have access to it at the moment), it states that we can change policy at any time without notice (co...
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You know whats stupid, backfix should have solved this, and when they do, it should be them that calls the customer to go over why they can't have it. It should not be up to us to receive the call and deal with another reps screw up.
AWS was all about passing blame and trying to get rid of the customer off the phone by doing anything that makes them happy.
Cingular is the opposite, open door policy, very strict when it comes to fixing customer screw-ups.
I seriously want a new job, I can't take either companies screw ups and its up to us to fix it. If I had the money, so help me, I would seriously start my own freaking wireless company and put ALL companies into the ground. Screw mergers.
AWS was all about passing blame and trying to get rid of the customer off the phone by doing anything that makes them happy.
Cingular is the opposite, open door policy, very strict when it comes to fixing customer screw-ups.
I seriously want a new job, I can't take either companies screw ups and its up to us to fix it. If I had the money, so help me, I would seriously start my own freaking wireless company and put ALL companies into the ground. Screw mergers.
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