Wasting my time...
Yeah so I get this customer trying to migrate online, fails and calls us to do the migration through us. I am all crap because he will probably want a free phone from online. Good news is the phone is the Nokia 6620 with mail-in-rebate, same price migration tool is offering, YEAH!!! 😁
Get the credit card screen (after 28 minutes of going through information) only to have some problem with the card. I ended up telling the customer to go to a store for a migration.
Dammit 2 services worth of points GONE!!! 😢
Get the credit card screen (after 28 minutes of going through information) only to have some problem with the card. I ended up telling the customer to go to a store for a migration.
Dammit 2 services worth of points GONE!!! 😢
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Link said:
Yeah so I get this customer trying to migrate online, fails and calls us to do the migration through us. I am all crap because he will probably want a free phone from online. Good news is the phone is the Nokia 6620 with mail-in-rebate, same price migration tool is offering, YEAH!!! 😁
Get the credit card screen (after 28 minutes of going through information) only to have some problem with the card. I ended up telling the customer to go to a store for a migration.
Dammit 2 services worth of points GONE!!! 😢
Youonly get credit card problems for 2 reasons, its either not his and the info is not matching what the csrd company has on file, or he is maxed out his card limit and order n...
(continues)
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He thinks he maxed out his card even though he has been able to put $10,000 on it before and he only thinks he has put $3,000 on so far.
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Link said:
He thinks he maxed out his card even though he has been able to put $10,000 on it before and he only thinks he has put $3,000 on so far.
Yeah i heard the same story before i tell him to call his credit card company, then call us back, i just tell we guarentee the price is getting it for now, is gonna the same price later.
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