First call. Customer wanted to say he was suing the company because how we verify accounts is illegal. His reasoning? His ex-wife and daughter both have his SSN, and so his daughter reinstated an account he had cancelled and run up the bill. I promptly informed him that identity theft is a serious crime, we take it very seriously. I then told him that regretfully, his lawyer will tell him the people to sue are his ex-wife and/or daughter, because our verification methods breach no law. He wasn't happy. Let's see how happy he is when his lawyer tells him virually the same thing.

Second call. Kids laughing. Kid asks "Do you have to pay for a wireless phone?" I said I was sorry, if he could repeat that. Kid says "Do you have to pay for a bro...
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