Tip for cust's and reps
Hey all! Just got a great tip from my neighbor who got it from her cust. You all know about the pain in the butt charges for premium text message transactions that charge like a 1.99 everytime they text message you? Call this number: 866 784 7712. It's called M-Block and they are the billing company for these guys. call it, put your number in the IVR and you can then be taken of their lists.
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No sh*t, sherlock. Actually, its called mBlox and the number is actually 408-617-3700 and the other major one is M-Qube and the number is 866-626-2823 or [email protected] ...Those are the two most common ones that usually show up on GSM bills. 🙄
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Got to love it when a TDMA customer has those though. They can't even receive the damned things, or use them, and they are still billed. Not our fault mindyou...
Only way to find out what company it is is to use the e-wallet to find out... and TDMA reps aren't given those...
Only way to find out what company it is is to use the e-wallet to find out... and TDMA reps aren't given those...
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Draxa said:
Got to love it when a TDMA customer has those though. They can't even receive the damned things, or use them, and they are still billed. Not our fault mindyou...
Only way to find out what company it is is to use the e-wallet to find out... and TDMA reps aren't given those...
no, thats not tottaly true, see in gsm you can sign up via mmode or text messaging, but tdma only through text messaging, if you need to, go through the bill under text messages, you will see like "35555" "32453" or whatever combo, but they are there, and when you show em they then all of a sudden remember.
FYI its not just ringtones on those, ther also give jokes of the day, that you still pay for, rntones is the mo...
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Those premium text charges are because Cingular opened up e-wallet accounts for all customers and they were only supposed to be for GSM customers, not TDMA.
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