Cingular you suck...
I am sick of trying to avoid transfer, I CAN'T AVOID THEM!!! I am being forced to offer to transfer and give them the number to call back at their leisure BUT they keep wanting to be transfered. I give up, I am never going to make PAR ever again.
Cingular, go suck on a bag of dicks while pirates are chasing you skiing downhill on planks of wood and trying to have sex with your ass.
Seriously going to switch companies here, employment WISE.
Cingular, go suck on a bag of dicks while pirates are chasing you skiing downhill on planks of wood and trying to have sex with your ass.
Seriously going to switch companies here, employment WISE.
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Link said:
I am sick of trying to avoid transfer, I CAN'T AVOID THEM!!! I am being forced to offer to transfer and give them the number to call back at their leisure BUT they keep wanting to be transfered. I give up, I am never going to make PAR ever again.
Cingular, go suck on a bag of dicks while pirates are chasing you skiing downhill on planks of wood and trying to have sex with your ass.
Seriously going to switch companies here, employment WISE.
Dude, breathe in, breathe out, wax on, wax off.There are easy ways to do it.Customer ask me to do things like transfer to warranty or RM, i give them the direct number, then id they asked to be transferred, i tell them its a "area senstive" number that n...
(continues)
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My transfer rate was between 0 and 11 % last week.
My secret: work nights.
Everything's closed and I rarely have to transfer.
I've got it so easy.
My secret: work nights.
Everything's closed and I rarely have to transfer.
I've got it so easy.
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To Austin:
So, the only way to assure job performance is to lie? In other words, in order to do your job you have to be dishonest and provide service to the customer you're speaking to?
So, the only way to assure job performance is to lie? In other words, in order to do your job you have to be dishonest and provide service to the customer you're speaking to?
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More appropriately, we must lie to get customers to accept the service we can provide them. The powers that be dictate which areas of our job should be carefully monitered and recorded in order to assess our performance. Unfortunately, they consider transfer rate and short calls to be two of those. Which means that, unless you are avoiding calls (BAD!), or you're an idiot (WORSE!), your raises and shift preference is at the mercy of you either providing quick service (transfers) or being the victim of circumstance (short calls).
Makes you wonder exactly how other people think, neh?
Makes you wonder exactly how other people think, neh?
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We were given a memo last week. That said if you don't give the customer the number and offer to transfer it is an automatic 0% on a QA. Something about being against Cingulars code of conduct.
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