To those who don't follow P&P on upgrades, I have this to say...
DIAF 👿
Or please, just quit. Those who don't follow P&P cause way more headaches for those that do and acctually make those of us look bad. You're not above the Cingular system. I hate my job, but I do it with a smile on my face and I follow the "P words" 😳 to the letter no matter what other people say. Don't break policy just cause you feel you have the power to.
Basically, if you don't qualify for an upgrade under any cing P&P, you're not getting one (at least not from me). Listen to this (it's a little long):
50-year man calls in asking for a phone that can better suit his needs. Cing.com tells him he cannot upgrade. He tells me that can't be the final word and wanted to speak someone. Ok, I'll be more than happy to hel...
(continues)
Or please, just quit. Those who don't follow P&P cause way more headaches for those that do and acctually make those of us look bad. You're not above the Cingular system. I hate my job, but I do it with a smile on my face and I follow the "P words" 😳 to the letter no matter what other people say. Don't break policy just cause you feel you have the power to.
Basically, if you don't qualify for an upgrade under any cing P&P, you're not getting one (at least not from me). Listen to this (it's a little long):
50-year man calls in asking for a phone that can better suit his needs. Cing.com tells him he cannot upgrade. He tells me that can't be the final word and wanted to speak someone. Ok, I'll be more than happy to hel...
(continues)
...
Damn, I HATE THAT! I hate going through all the fuss and cussin' with these arsehole customers and after I go through it all some numbnut fool caves in and gives them the farm anyway... 😈 I leave special instructions on accounts detailing my interaction, so at least they have to read it and CHOOSE to go against policy to let the bunghole customer get his way, they CAN'T claim ignorance.
And to all you chickensh!t reps out there who cave in to these jerks, I hope you roast slowly in customer care hell with nothing but escalated calls from idiots demanding the impossible and you have NO way to accommodate ANY of their demands, and there is never a supervisor available to take the escalated call. Enjoy the hell you create for me da...
(continues)
And to all you chickensh!t reps out there who cave in to these jerks, I hope you roast slowly in customer care hell with nothing but escalated calls from idiots demanding the impossible and you have NO way to accommodate ANY of their demands, and there is never a supervisor available to take the escalated call. Enjoy the hell you create for me da...
(continues)
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WoW Aleq...
Ok I have to agree I hate when that happens. I love the fact that a manager has to back up what we say now (as long as its legit) I just wish that other reps would learn to do their jobs correctly because its making mine that much harder.
Ok I have to agree I hate when that happens. I love the fact that a manager has to back up what we say now (as long as its legit) I just wish that other reps would learn to do their jobs correctly because its making mine that much harder.
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I guess it's because I've raised kids, and I totally HATE it when parents teach the kids that if they ask Mom and she says no you just go ask Dad and set them against each other. It didn't work for my kids, and I'll be double dipped in something unpleasant if I'll let these rep shopping adult children pull the old Mom said/Dad said garbage on me... 😈
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Thank you -.good analogy, i think i'll use that example next time it happens! 😈
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NFamous said:
Thank you -.good analogy, i think i'll use that example next time it happens! 😈
Bet that'll go over like a fart in a car... Customers just love being told they're acting like rug rats... 😉
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Hrmmm, I wonder if Canadian call centers for Canadian carriers get these kinds of customers... mmm.
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deacon said:
Hrmmm, I wonder if Canadian call centers for Canadian carriers get these kinds of customers... mmm.
No because we have different values, we se our bills and pay them, if we have questions we call in then pay them, not trying to scam to get credit to pay less then they are supposed to
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YEAH my roommate had a roaming bill, guess what, he paid it ALL off, rather then call and dispute it. He knew charges were legit and paid them.
Tells you something about the difference in thinking patterns between Canadians and Americans.
Tells you something about the difference in thinking patterns between Canadians and Americans.
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