Urge to kill at it's peak:

Customer calls for account number, I give and ask for reason why, he gets angry at me and hangs up.

MY THOUGHTS - You know, suck it customer I am doing my job, next time I will just inconvenience you by taking my sweat time giving that info while I go over the options for migrating you to Cingular. You have all pissed me off and now I return the favor.

Next call is from a customer who had past due charges on her account, guess what, thats right, a note from a rep telling customer the account balance and she is stating she had no previous knowledge about these charges.

MY THOUGHTS - I'm sorry ma'am but I just caught you in a horrible lie and we have also been sending you invoice and letters stating you o...
(continues)