i'll tell ya what bothers me..
customer care reps..
not all of them but the ones who transfer customers to my department just because they do not feel like dealing with the customer.
then i am the one who has to tell the customer that there is absolutely nothing i can do to help them.
c'mon people, do your job because i do not have the systems or the patience to do them for you. it is your customer. i will not explain to them why they can't do this or that. if it is your job to do, then grow up and do it.
not all of them but the ones who transfer customers to my department just because they do not feel like dealing with the customer.
then i am the one who has to tell the customer that there is absolutely nothing i can do to help them.
c'mon people, do your job because i do not have the systems or the patience to do them for you. it is your customer. i will not explain to them why they can't do this or that. if it is your job to do, then grow up and do it.
...
What Dept are you in?
I had a rep who after I told her that I could not migrate business accounts told me she would try to find someone else, then immediatly transferred the cust... That's pretty much just as annoying. She knew I could not help him, and sent him to me instead of finding the number herself.
I had a rep who after I told her that I could not migrate business accounts told me she would try to find someone else, then immediatly transferred the cust... That's pretty much just as annoying. She knew I could not help him, and sent him to me instead of finding the number herself.
...
well i used to be in secondary sales, then they put me in blue divested markets during the completion of the merger but now that all markets were purchased i am working in the one and only blue add a line dept.
any att account that wants to add a line of service, yep that is my department. there are i think like 5 reps total so it really bothers me when reps cold transfer over customers who are just looking for blue equipment. i cannot and will not do that. ARGHHHHH!!!
😈 😈 😈 😈 😈
any att account that wants to add a line of service, yep that is my department. there are i think like 5 reps total so it really bothers me when reps cold transfer over customers who are just looking for blue equipment. i cannot and will not do that. ARGHHHHH!!!
😈 😈 😈 😈 😈
...
oh nevermind dont think you are.. we are the only divested markets call center but you said your not divested anymore..
...
ya i feel ya.. i cannot talk to customers in my dept yet customer care will call and say there cust needs a phone activated and when i say i cant help customers they either try to transfer them anyway or ask how can help them..my answer is customer care..hello
...
i am in the sales dep and i know just how you feel they have cracked down on what we are able to do. we used to be able to do a lot of things from are dep but now if it is not a new activation or a add a line, we have to get them off of are line. and then we also have close ratio and if 75% of my calls are not sale calls then 15% of the sales calls i get don't have a credit card how am i supposed to get 20% close ratio?
...
well we can do aal's if they are blue with equipment but...
NOT
.if they are digital
.are on a sponsorship and/or business account
.are ACTIVE in collections and/or have a 30+ day outstanding balance
.are in a market that was currently divested
.already have 4 lines sharing or have reached their 5 line max.
and i can tell you that most of the transferred calls the rep has not checked to see if the cust. is eligible.
and yes, i used to handle the divested markets but my department was the sales and ssg for divested markets.
NOT
.if they are digital
.are on a sponsorship and/or business account
.are ACTIVE in collections and/or have a 30+ day outstanding balance
.are in a market that was currently divested
.already have 4 lines sharing or have reached their 5 line max.
and i can tell you that most of the transferred calls the rep has not checked to see if the cust. is eligible.
and yes, i used to handle the divested markets but my department was the sales and ssg for divested markets.
...
