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How?

EscalationQueen

May 25, 2005, 2:40 PM
How does a company with so many resources to track their agents' released calls manage to not be able to get a combined order system where we would be able to see orders placed at Bell South or the blue side or in a store or online. Why do thay have to have 20 different departments for each?
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Letsgopense

May 25, 2005, 2:47 PM
to make life difficult for all of it's reps
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EscalationQueen

May 25, 2005, 3:11 PM
Why? that does NOT make sense at all. They are only hurting themselves! For instance if you take a rep who has been going around in circles for the past hour they are not likely to be in such a good mod anymore. In addition the custoemr isn't going to be in such a good aftyer holding for an hour they are more likely to cancel because they are frusterated!
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Letsgopense

May 25, 2005, 3:23 PM
it doesn't make sense, but that's the way it is everywhere. the real question is how they manage to remain profitable
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NFamous

May 26, 2005, 8:37 AM
by paying us in canadian money they save like 50%, but stan actually thinks hes saving 100% and goes to bed laughing, as he believes hes paying us in monopoly money and mcdonalds coupons!

haha jokes on him
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Letsgopense

May 26, 2005, 8:43 AM
doesn't our money look like monopoly money anyways? 🙂
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NFamous

May 26, 2005, 9:30 AM
yup yup
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mattm745

May 25, 2005, 11:20 PM
Its because everybody in charge of this company has their head to far up their ass..
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