!@#$%^& Cingular!
So yesterday this center offerec VTO (voluntary time off) because it was not so busy. So I said sure, I'll help the company out and take 1/2 the day off.
So I get the par report yesterday, took 30 calls and 2 people had short called me (they hung up within 20 secs) and IM TO BLAME FOR NOT PASSING THE F****** STATS! GOD THEY ARE SO ******!
So I get the par report yesterday, took 30 calls and 2 people had short called me (they hung up within 20 secs) and IM TO BLAME FOR NOT PASSING THE F****** STATS! GOD THEY ARE SO ******!
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ive got 6 calls so far and 4 transfers, giving me a transfer% of 👿 😈 66.666% 👿 😈 !, better yet my first 3 calls were xfers, so that was 100%, any bets i wont pass PAR today?
Can i get a door prize for coming close on most except transfers? a porsche would be nice 🙂
Can i get a door prize for coming close on most except transfers? a porsche would be nice 🙂
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WOW, I am so glad that I don't work for Cingular! We don't have to pass PARs here, yay for Blue!
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were blue too and we do!
i can rhyme how'bout you?
look down sir, i see your shoe!
nuff said!
i can rhyme how'bout you?
look down sir, i see your shoe!
nuff said!
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oh yeah, we dont pass Par, our stats are skewed
this whole par system it is screwed 🙂
this whole par system it is screwed 🙂
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So you got f$#@C*d on short calls yourself after your little suggestion on how to screw the company with short calls in the forum? Dude, that is too funny!!! LMMFAO.
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It didn't happen JUST because of that, it can happen to anyone. That is my point, and it's a perfect example of WHY PAR HAS TO CHANGE...
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Thinking about par though... by definition of short calls (a short call is the rep hanging up on a customer or being hung up on within 20 seconds of the call opening), you can do this on average of 2 times max per day.
That means, they allow reps to hang up on customers twice a day usually. Any more than that and you show up on the report and someone looks into you. WHY WOULD THEY ALLOW ANY HANGUPS! Why would they allow customer hangups to show as REP hangups?
That means, if you don't have any hangups in the day, and you want to hang up on customer before your shift ends, you can!
That means, they allow reps to hang up on customers twice a day usually. Any more than that and you show up on the report and someone looks into you. WHY WOULD THEY ALLOW ANY HANGUPS! Why would they allow customer hangups to show as REP hangups?
That means, if you don't have any hangups in the day, and you want to hang up on customer before your shift ends, you can!
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Call it poetic justice, call it coincidence, it's still incredibly freakin' hilarious. Hehehe 😈
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