I hit par 1 time this month out of 22 shifts
had a "team" meeting last night about "PAR" whatever the hell that is. TL had all the stats for the whole month for par for each rep on the team. I hit par only once and I was in the gophone split. I had so many drop calls, and my handle time was 243 for the whole day.
The point i'm making is that we can't control some of the stats that are included in par like transfers and short calls. And handle time is not adjusted when we have to wait 25 mins for someone to answer our hand or if we are hold with another dept.
the other point im making is that the con sucks and treats their employees like ****.
The point i'm making is that we can't control some of the stats that are included in par like transfers and short calls. And handle time is not adjusted when we have to wait 25 mins for someone to answer our hand or if we are hold with another dept.
the other point im making is that the con sucks and treats their employees like ****.
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yeah, but it's not really convergys that's causing that... the par and stats are Cingular's Idea. Job still sucks though, and we are underpaid.
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Welcome to Cingular, where the boss gets a $5 mil retention credit, and the reps are whipped and treated like dogs.
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I WIN!!! 😁
i got par 3 times in 22 shifts, mostly transfers held me back, but according to par i am 3 x better, so should i get paid 3x as much?
i am being sarcastic-i dont think i am 3 x better, just manipulating the all so important PAR reports to justify a raise 😉
i got par 3 times in 22 shifts, mostly transfers held me back, but according to par i am 3 x better, so should i get paid 3x as much?
i am being sarcastic-i dont think i am 3 x better, just manipulating the all so important PAR reports to justify a raise 😉
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