WTF is up with this
So I had a esculation...no big deal right....I didnt think so until ....it took 37 minutes(Yes I Timed) for someone to come over to take it...37 minutes...how the hell do you think they will justify a wait time like this? Oh wait I know they wont and then I'll get yelled at for a high handle time to boot. I stood like a bump on a fricking log while the 2 or 3 SLR and Rez strolled around. Twice they came to me
"Question or esculation?" they asked
"Esculation" i replied
With that they walked away..telling me that they would send someone right over
37 minutes...Im not mad about the esculation there was nothing I could do about it...over my credit limit...it was the fact that they walked away and left me ...to do what? say I'm sorr...
(continues)
"Question or esculation?" they asked
"Esculation" i replied
With that they walked away..telling me that they would send someone right over
37 minutes...Im not mad about the esculation there was nothing I could do about it...over my credit limit...it was the fact that they walked away and left me ...to do what? say I'm sorr...
(continues)
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next time that happens press q calls on your phone and someone will listen in and say sorry *cust* i apologize its been x long *this tl* said someone will be here, that way itll be monitered and reflect on that tl
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I agree and I assume you are in halifax. I had a cust who was one of the nicest people who have ever called in here, all she wanted to do was migrate but she had a past due balance, so i took her payment so i could cont. the migration and it took 26 mins. I wasn't happy at all, I even took off my headset, which reminds me many times a day that im chained to my desk and need a new job, it still took 15 mins after i took off my headset and walked up to the duty desk to get someone. There's no excuse to kill our handle time because there isn't enough help. It's totally not justified.
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Yea Im in halifax..in fact I think we were standing at the same time
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well,its not a lack of people here in Halifax,thats for damn sure....I think if more TL's and SLR's spent less time hangin about and chatting,giggling and talking and spent more time actually providing support,this problem wouldn't exist. It sux that we have to resolve issues for customers when we have existing issues like this within our own company....
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