activation fee
does anyone know bout this or seen this, i have a customer on the line right now walking through a migration over the internet and when it comes to the activation fee it shows 36 bucks rather than 18 any body else run into this?
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it honestly would not surprise me, i rember 1 day on the website they have a phone for like 50 bucs and it acutally said retail price was 0 bucks
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Yeah, I have. It means they went to the wrong link originally, and they are now being processed as a new customer upgrade. Means they went the wrong way.
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also if they clicked to see the details of the plan it will show $36 for an activation, but it will only charge them &18 at the checkout.
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or the system has placed a sub-order. I have gotten that error on the last 3 migs. i've tried to do on the website. order the phone, pick the rate plan then it goes back to order the phone and then i get error about a suborder and sometimes the activation fee is $36 instead of $18
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yah it jsut said that activation fee was 36 bucks and i was under her log in i didnt process migration becasue were not able to do it online for cust but ya
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