Top twenty thousand things I hate about customers...part one of an infinite number..
1. people who eat on the phone(as previously stated)
#2.-Any calls that start with the statement" ever since the merger...."
#3-Any customer who states that they "don't know how to use MMode"
#4-Customers who have been a customer since the T-Rex had a cell phone.
#5-Any customer who asks me a question and doesn't like my answer and goes on to answer his own question with HIS preferred answer.
#6-Customers with kids who know how to use MMode WAY too well.
#7-Customers who like to have a multiperson call(ie talking to you and the family reunion in their living room at the same time.)
#8-Customers who decide that the best time to call in is when their infant child is screaming in the background,and the best place for the screaming child ...
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#2.-Any calls that start with the statement" ever since the merger...."
#3-Any customer who states that they "don't know how to use MMode"
#4-Customers who have been a customer since the T-Rex had a cell phone.
#5-Any customer who asks me a question and doesn't like my answer and goes on to answer his own question with HIS preferred answer.
#6-Customers with kids who know how to use MMode WAY too well.
#7-Customers who like to have a multiperson call(ie talking to you and the family reunion in their living room at the same time.)
#8-Customers who decide that the best time to call in is when their infant child is screaming in the background,and the best place for the screaming child ...
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customers that feel the need to have sex or masturbate to you telling them about rate plans... *shivers* had that happen twice...
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yeah kinda disturbing.. but i couldn't release the call becasue he kept asking legit questions
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Thats teribble. Not only for you but for his lady friend. When youre doing the nasty, youre supposed to be doing the deed, not discussing your rate plan with Cingular.
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lol.. that's kinda what i though too.. bust of course i was to tramautized no know that at the time
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Well,I guess if you compare some of the ATT rate plans to the Cingular plans,it IS kinda like getting shafted,lol. 🤣
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custumers that call in looking for "FREE"
you know free phones free minutes free months service etc
you know free phones free minutes free months service etc
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I like the "Since the merger I can't... get into my voicemail, make calls, access mMode da da da de da..." my response is always "so since the merger this has been happening? So last week, right? Unfortunatley though you would like to have something to blame your problem on, we merged back in Oct of 2004, and your issue has nothing to do with the merger."
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oooh,I like it...I think I could almost get away with saying that too,just gotta candy coat it a bit more....maybe 😈
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Well, i dont put it that harshly. Funny thing is, I could think of so many more little things to add in there. LOL
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Yeah,I know....This merger seems to have also screwed with our customers ability to distinguish reality from fantasy...
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i dont see the point in being shy.. i tell the customer straight out that the issue they are having now has/had/and will never have anything to do with the merger
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I know its gonna be a BAD call when they start off by saying I have been a long time ATT customer!!!!!!!!!!
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It could be even loonger if you reply to that statement with a "Congratulations!!!"
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Thats awesome. Wish I could "Well, congratulations, thats great to hear! Now what can I do for you today?" Listen, Listen, Listen "Unfortunatley I cannot do that for you today" with a smile of course. Then listen to Grumble Grumble B*tch B*tch
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Yeah it would be very fun. Once in a very escallated situation I couldnt resist and did point out the fact that they had only been a Cingular customer for 6 months and thus were on equal footing with every other person. "AT&T no longer exists sir" 😁
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Lemme see if I can explain this while making sense as it is often my downfall. Customer the other night couldn't make or recieve calls. I asked her to remove battery and SIM and power cycle the phone. After she supposedly did this, the phone wouldn't turn on. I asked her if she put the battery back in correctly? She advised me she didn't take the battery out. I said "You didn't take the battery out Ma'am?" She said "How dare you tell me what I did and didn't do?" as politley as I could possibly could, I said "Ma'am, I asked to to remove the battery and the SIM, of which you just advised me you did neither? Yet I am not allowed to restate that you failed to take out the battery as I had requested?". I am aware I have a big attitude and someti...
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Yeah sometimes sarcasm gets the best of me. Hard to keep myself in line when talking to people that make it so easy.
But in a situation like you had with that woman, you were simply asking a fair question to a stupid statement by the customer.
I just got a call from a guy looking for his mortgage company. As if he didn't hear the IVR or any music that said Cingular in it.
But in a situation like you had with that woman, you were simply asking a fair question to a stupid statement by the customer.
I just got a call from a guy looking for his mortgage company. As if he didn't hear the IVR or any music that said Cingular in it.
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One time a guy told me to go fu(k myself becuz i told him that there was no way that i could make his fon accept collect calls. It was shortly after the rule came out that we are no longer allowed to tell custs to stop swearing, so i positive initial responsed him and told him that i'd get right on that, but in the meantime was there anything else that i could do for him lol....
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Not allowed to ask customers to stop swearing? I will ask them politley to use professional language, refrain from using foul language, or simply point out, "Am I cursing at you? Did I make your phone do this? I understand you are frustrated but there is no reason for you to harass me in this way as I am the one here trying to help you." If anyone monitoring or quality ever says anything to me, I will go to the mat over it. I do not get paid $10 an hour to curse me out, call me down and verbally harass me. I do not care.
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thats exactly how i feel......I asked a cust to keep it on a professional level after they brought in this new policy, and my sup (who was monitoring the call) came flying over to my desk and adv me that he did not EVER want to hear me say something like that again, and that I could keep it on a professional level.....in the meantime, thats all i needed to say to calm the cust down, and we ended up resolving her issue.
First, they told us that we were no longer allowed to disconnect after 3 warnings.......now we cannot even give 1 warning....ur right, i think they should give us a raise if we have to sit here and get verbally abused all day lol
First, they told us that we were no longer allowed to disconnect after 3 warnings.......now we cannot even give 1 warning....ur right, i think they should give us a raise if we have to sit here and get verbally abused all day lol
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Yeah I told the customer once that they were not sounding very mature to me. And reminded her we were both adults and could avoid that language. Now I cant do anything of the such.. just listen and smile.
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In the meantime, I highly doubt that the ppl making these rules would be able to follow them
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What if you made a claim that the language was offensive to your culture or religion or something like that. It would be hard for them to say much. HR dept is good like that. Not that I could use that excuse but somebody could.
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That is a very good point.....I dont think I could pull that excuse off either, but I think I will make it my mission to find someone who could LOL
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I just had a customer take a piss while I was on the phone with him!! Gross. I dont want to hear that.
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