customer story
OK this has been a weird day for calls in NAS the majority of my calls have started with me answering the phone and the customer saying they want to activate their new phone. The first thing I ask is do you have a wireless number, the answer all day has been yes. The next question is can you make and receive calls, all day long the answer has been yes. My next response, "WHY ARE YOU CALLING ME THEN?" if you can make and receive calls isn't it common sense that your phone is already active?
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One thing i noticed with prepaid , the automated system is equiped to only take your 10 digits, most people put the 1 in front of there number , so when the automated system says "please put in your ten digit number...if you do not have a ten digit number press 1 " they put in 1-(xxx)..... and get transf to you,
same with the free2gocards, it has a pin # and a 800 number the ivru asks for the 1800# on the back of the card , the card actually says 1-800.. , but the systems only accept 10 digits, so it clips off the last digit ,after trying a few times with it saying its wrong it transfs directly to care,increasing call volumes etc.
Gophone customers often word "make a payment" as "activate my phone" same w free2go, some rep may have just b...
(continues)
same with the free2gocards, it has a pin # and a 800 number the ivru asks for the 1800# on the back of the card , the card actually says 1-800.. , but the systems only accept 10 digits, so it clips off the last digit ,after trying a few times with it saying its wrong it transfs directly to care,increasing call volumes etc.
Gophone customers often word "make a payment" as "activate my phone" same w free2go, some rep may have just b...
(continues)
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