LOCKLINE
Anyone know what kind of phone lockline offers for a samsung v206? any info would be appreciated. I am other phones as well if anyone knows what kind they offer for each model...
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lockline determines what phones they will replace , we offer lockline at AT&T wireless but lockline themselves would be better to speak with about what phones they use to replace. The V206 was discontinued a long time ago, so i don't know what insurance would replace it with , i know they try to find something similar to the V206 ....maybe another samsung or a LG phone. But call lockline to find out for sure , their # is 1-877-288-4678. hopefully that helps you 😁
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lockline doesn't decide... they send the request to the stores and there the stores have the decision to make. all lockline does is verify ins and submit claims.
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big daddy.... that statement isn't true AT&T WIRELESS STORES HAVE NOTHING TO DO WITH GETTING YOUR PHONE REPLACED THROUGH LOCKLINE !!!! that is why lockline has a separate #, if our customers could go into a store and get their phones replaced, that would make it a lot easier. like i said before you would be better to call lockline first and see what they would replace it with. If you have insurance on your account they will charge a $35 deductible for replacement . so believe me when i tell you the stores have nothing to do with it and a rep at lockline will tell you that themselves
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Give lockline a call and ask them what they will replace a discontinued phone model with (Example: LG 4050)... And reply to this post w/ what they tell you...
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or you could call them yourself their # is 877-288-4678.... you would need to have insurance on your account to be eligible for replacement through lockline. let me know and i'll try to find out
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Does not need to be AT&T... lockton has the same policies for ATTWS and Cingular... both companies share the same insurance. (Which is one thing the merger will not affect)
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Oh.... didn't know that Cingular had lockline as well. You should give them a call cause i would need an account in order to call lockline to see what they replace the phones with, but they should be able to tell you with no problem 😁
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They have... that's why I know it's the stores discretion as to which phone to replace it with.
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All carriers have matrices that apply when doing insurance replacements. So let's say you had a Motorola V300... they might replace it with a phone with similar features and pricing, say a V400 if you had Cingular.
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When I get insurance I request in writing what the replacement would be. If for some reason I would not be happy with the replacement I can then cancel the insurance or argue thse issue prior to any claim.
One concern I have is that the two firms seem to have no competition. The have split the territories and do not compete so their pricing and coverage is not competitive.
One concern I have is that the two firms seem to have no competition. The have split the territories and do not compete so their pricing and coverage is not competitive.
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lockline & asurion are the two main firms providing this type of property insurance coverage. Each one islicensed to do business incertain territories. For instance in Colorado I could not use Lockling but would need to use Asurion.
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they are also the same company corparate wise,two divisions of same company.
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So what are you saying...The store goes and fedex's the customer the phone? I've never heard of a store fedexing a phone. I know with AWS the customer is couriered the phone through fedex. I don't know who sends it but it sounds really odd that a store would send it.
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