Number Portability from ATT to Cingular (Horror Stories?)
Well, AT&T pissed me off for the last time yesterday and so I went to the Cingular store to switch over, got the v400, got everything setup and the process went smoothly, very friendly person... When he ported my number he said it could be 3 secs or 3 days, but made an emphasis that it would be probably be the former rather than the later. Well it has now been 14 hours and I'm still not able to make calls from the Cingular phone...
So here comes the question
A.) With folks that have done the same scenario, how long has it taken
B.) When should I start worrying/what should I do?
So here comes the question
A.) With folks that have done the same scenario, how long has it taken
B.) When should I start worrying/what should I do?
...
justdarick said:
A.) With folks that have done the same scenario, how long has it taken
B.) When should I start worrying/what should I do?
as long as the port was done right, it normally takes under 3 hours, but after 24 hours you can start worrying. if it has been 24 hours, it is proboly in the status of "resolution required" where some information just doesnt match up. common mistakes are a password on the account wasn't supplied, or a SSN doesnt match.
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justdarick said:
who should I contact first, Cingular or AT&T ?
cingular. attw has no power to help the customer directly at this point, unless you need to verify a password or something. if there are any problems, cingular's port department will coordinate with attw's port dept.
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