What is going on
I have been in and out of a couple of forums and just keep hearing no respect for cingular customer care reps. Why is cingular customer care so badly thought of what is the biggest problem?
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😢 😢 😢 I DON'T KNOW,BUT IT IS A SHAME WHEN PEOPLE LET A FEW PEOPLE MAKE THEM HAVE BAD & NASTY ATTITUDES 😢 😢 😢
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I've noticed the people answering on Verizon (whether Reps or not) seem to be very rude! I don't see that so much here. As you know, Verizon is on my @#*! list, and I've had nothing but good to say for Cingular Reps so far. 😁
Cingular seems to care about keeping customers, where Verizon seems to care about making sales. 😉
Just my opinion and experience between the two.
Cingular seems to care about keeping customers, where Verizon seems to care about making sales. 😉
Just my opinion and experience between the two.
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I'm sorry to say it but about half the times, Cingular CSRs P*ss me off.. And I'm a Cingular employee!!! Specially with the new XBM BS that's been implemented... Somebody kill the idiots that thought of that.
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yeah me too. i recently ordered the phone and has been on back order. i got all kinds of reasons that i did not get the phone 2 weeks ago. warehouse difficulties receiving the order,back order, it'll be shipped within 48hrs. i had my order canceled because no one could tell me when the phone would be ava. while charging the upgrade fee to my bill and placing a hold on the funds on my account. i'm better off waiting until a local store receives them.
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About 1 out 50 Cingular customer reps have any idea about what they are doing. If you get a good service rep, get their name and ask for them personally.
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I was able to deal with these kind of issues internally. Cingular has really alienated their employees. Especially the "Support" team (non sales).
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did you do a survey yourself? and asking for a rep by name will get you NOWHERE. You will be speaking to the rep who answers the phone. They are trained. Maybe you just aren't patient? But CSRs at ALL companies are like that. A few good ones, a lot of bad ones...
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I've been a Cingular customer since July 1999. From day one it's been my experience here in Atlanta (Cingular's home town) that the customer care reps are uninformed about product offerings and disingenuous when it suits them.
A recent example, my question about the status of the Nokia 6620:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
I have been to 3 different Cingular stores in Atlanta repeatedly and cannot get a straight answer as to when this phone will be released. CSRs have been telling me since May 04 is that it will be released in 2 weeks. When I say I've heard that line before they promise me that this time it's for real.
To be fair, Cingular's coverage is great (never had a dropped call), ...
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A recent example, my question about the status of the Nokia 6620:
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
I have been to 3 different Cingular stores in Atlanta repeatedly and cannot get a straight answer as to when this phone will be released. CSRs have been telling me since May 04 is that it will be released in 2 weeks. When I say I've heard that line before they promise me that this time it's for real.
To be fair, Cingular's coverage is great (never had a dropped call), ...
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attn joe paradise: you could check EBAY they might have it there ,but the phone would have to be unlocked in order to work it. I work for AT&T wireless and we alreday have it, but as of yet, i haven't had a customer call in with one , but it appears to be a pretty neat phone
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taurus said:
...it appears to be a pretty neat phone
Hell yes it's a nice phone! Leaps and bounds better than the 5-year-old 8260 I'm currently using!
This brings up another example of Cingular reps being disingenuous.
I have asked about buying the 6620 unlocked and bringing it in when I sign up for a GSM plan. Most Cingular CSRs say you can't do that, when I know for a fact you can (as long as it supports the same frequency bands).
Are they ignorant of this option, lazy in not wanting to help a customer, or trying to pad their commission by pushing their phones that they have in stock? I have my suspicions.
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Buddy, just because Nokia delays a phone, doesn't mean Cingular reps are misininforming you. If they are EXPECTING the phone and the phone is delayed... or whatever... you can't hold a salesperson responsible for that. Try to get a date on upcoming releases from VZW or Tmobile... it's the SAME THING.
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My main complaint is that the sales reps are not straightforward with me. If the phone has been delayed, tell me that. If you don't know when it will be re-released, tell me that too. I'm a big boy and can handle bad news.
What you shouldn't do is tell me "it'll be here in two weeks" when you don't know the hell is going on. It's called "managing customer expectations", and it's a primary function of a company's sales force. Buddy.
What you shouldn't do is tell me "it'll be here in two weeks" when you don't know the hell is going on. It's called "managing customer expectations", and it's a primary function of a company's sales force. Buddy.
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If Nokia says "two weeks" then a Cingular reps tells you "two weeks", then who's at fault? Why do you want to bust some guys balls because of something outside of his control? Call Nokia and bust their balls... Sounds like you just want something to complain about... As far as "expectations".... you can "expect" that Cingular will sell you the phone when they have it in stock. Not before, Buddy.
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Joe Paradise said:
My main complaint is that the sales reps are not straightforward with me. If the phone has been delayed, tell me that. If you don't know when it will be re-released, tell me that too. I'm a big boy and can handle bad news.
What you shouldn't do is tell me "it'll be here in two weeks" when you don't know the hell is going on. It's called "managing customer expectations", and it's a primary function of a company's sales force. Buddy.
most of the time, we don't know that a phone will be out for SURE until the day before, that's the thing. We can only go with what we are told, and things change behind the scenes without us knowing. As a matter of fact, unless we know someone, we are ...
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jinx7676 said:
...we are the last to know whaen a phone's actual release date is.
It is unfortunate that the Powers That Be at Cingular will not keep their sales reps better informed. But thank you for your honest answer.
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