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Reception Question For New Customer

Flyboy

Sep 18, 2004, 7:41 PM
I have a question regarding reception. My wife and I have 2 Moto. V400 camera phones (Both Brand New) and while on a trip to Colorado I encountered something odd. We were traveling through Texas up in the panhandle, and my wifes phone had full signal strength on (Plateau GSM) Cingular Extended from Clayton to Dumas, while my phone had no signal at all. I called customer service and they said that all of the OTA programing was correct. Can anyone tell me what is going on? and maybe a resolution....
P.S. I stared receive signal (Cingular Extended) again on my phone in Amarillo. Thanks for any info.
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temp

Sep 20, 2004, 10:18 AM
did you try power cycling the phone?
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Flyboy

Sep 21, 2004, 7:18 AM
Yes several times, with no response.
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temp

Sep 21, 2004, 8:44 AM
if that happens again try forcing the phone onto another network (Such as ATT) and see if that solves the issue, that is the problem w/ motorola, too much inconsistency
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Flyboy

Sep 23, 2004, 10:26 AM
Thanks for the assistance, but may I ask how do you force the phone onto another network? I am not that knowledgeable about GSM phones. I was with Sprint, but went to Cingular because the reception in my area was so much better no dropped calls. I must admit since I have been with Cingular I have so far only had 3 dropped calls and I have talked a lot.
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temp

Sep 23, 2004, 11:58 AM
and which device do you have again? sorry
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Flyboy

Sep 24, 2004, 8:24 AM
I have a Motorola V 400
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temp

Sep 24, 2004, 8:56 AM
ok this is for the V505 but it should be basically the same for your phone

Press Menu.
Select Settings.
Select Network.
Select Available Networks.
Your phone displays a list of available networks.
Scroll to the network you want.
Press VIEW to view network details.
Press REGISTER to register with the network.
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temp

Sep 24, 2004, 8:57 AM
oh and that is to pick whichever you want, here is the way for it to pick the strongest signal

Press Menu.
Select Settings.
Select Network.
Select New Network.
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