SBC confused about Cingular?
I know someone on here said they worked for SBC, but don't remember who. And I didn't know if Cingular reps had run across this.
SBC is still quoting that the 15-day trial period for a new phone/contract BEGINS on the day of activation (the day you call in to accept terms), NOT the day you purchase the phone.
I explained that Cingular said just the opposite is true, the day you purchase the phone is the day of activation and the 15-day countdown begins.
Now I don't know who is right, but the person at SBC seemed to feel Cingular had misinformed them, as to what they have been telling customers. She said she was going to discuss it with her manager.
SBC is still quoting that the 15-day trial period for a new phone/contract BEGINS on the day of activation (the day you call in to accept terms), NOT the day you purchase the phone.
I explained that Cingular said just the opposite is true, the day you purchase the phone is the day of activation and the 15-day countdown begins.
Now I don't know who is right, but the person at SBC seemed to feel Cingular had misinformed them, as to what they have been telling customers. She said she was going to discuss it with her manager.
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The 15 day counter starts the day you recieve your phone via web order or phone order. if its an in store transaction it starts the day you did it. This answer is the same nationwide.
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That's what Cingular told me, but SBC has different info. The SBC person who sold me the package over the phone said the opposite, as well as an SBC person I talked to recently about my DSL. They seem to have the wrong info that they are telling Cingular customers.
If I had known the truth about the 15-day trial, I would have just gone to a local store and haggled about the discount with SBC later. 😉
If I had known the truth about the 15-day trial, I would have just gone to a local store and haggled about the discount with SBC later. 😉
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