IS THIS STANDARD (automatic changes) CSR's please chime in.........??????
that they just automaticall change you features without notice.
my last bill shows me still using my older 19.99 media max 1000 txt unlimited pix and 5mb on my 2 lines.
i pull up my account at work today and notice all my media packages have been changed to the 14.99 media max with 5 dollar unlimited cingular to cingular added.
i didnt wanna change my packages yet because i sometimes use an astranomical amount of mms messages sending pictures to friends phones and email addresses.
is there a way to switch it back and since when in the heck do they just switch your package without notice. atleast when we do it in the store we notify the customer
my last bill shows me still using my older 19.99 media max 1000 txt unlimited pix and 5mb on my 2 lines.
i pull up my account at work today and notice all my media packages have been changed to the 14.99 media max with 5 dollar unlimited cingular to cingular added.
i didnt wanna change my packages yet because i sometimes use an astranomical amount of mms messages sending pictures to friends phones and email addresses.
is there a way to switch it back and since when in the heck do they just switch your package without notice. atleast when we do it in the store we notify the customer
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sowhatsowhat10 said:
that they just automaticall change you features without notice.
my last bill shows me still using my older 19.99 media max 1000 txt unlimited pix and 5mb on my 2 lines.
i pull up my account at work today and notice all my media packages have been changed to the 14.99 media max with 5 dollar unlimited cingular to cingular added.
i didnt wanna change my packages yet because i sometimes use an astranomical amount of mms messages sending pictures to friends phones and email addresses.
is there a way to switch it back and since when in the heck do they just switch your package without notice. atleast when we do it in the store we notify the customer
have you called in about you...
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i work at an agent. i havent called in months, the other person has nothing to do with the account in the billing aspect since i work here.
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well it wouldnt be customer service chnaging this becuase we are not even authorized to open erp acct other then to toruble shoot service impacting issues or basic troubleshooting adding or delteing a feature is a no no
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bestrepinworld said:
well it wouldnt be customer service chnaging this becuase we are not even authorized to open erp acct other then to toruble shoot service impacting issues or basic troubleshooting adding or delteing a feature is a no no
Actually CSRs and store reps can access the agent lines. They are not the same as ERP and COU lines.
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also should i mention this happend when they changed the early nights pricing. i knew the pricing change was mandatory but they put 2 seperate individual packages on instead of the family share early nights. and also they switched my package to the 14.99 media package but luckily the 19.99 feature wasnt deleated from POS than and i was able to add it. now i dont remember the feature code or anything.
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The early nights was an automatic feature, but I saw a few accounts where the old one wasn't taken off BUT the new one was added. The sad thing was the old one wasn't listed on the account as something to remove.
Fun stuff.
Fun stuff.
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do you have an agent plan or consumer? you know they can track who changed it. if you need any help you can pm me and i'll give you my cingular email address.
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look on your account notes, when and who changed it should be there under feature expired.....
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229W2 changed it. im pretty sure it was our corp store.
i got it changed back. but i will have to call back when my next months bill prints out to get any overages or prorates adjusted. which i know will be a pain.
i got it changed back. but i will have to call back when my next months bill prints out to get any overages or prorates adjusted. which i know will be a pain.
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I'd either have them change it back or get on the newer MEdia Works plan with 1500 messages for $14.99.
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I would have customer service check on who changed the feature around here we have been having a big problem with shady reps ( which I know none of you on here and most reps in general are) going in to customers accounts and changing the features to something close to what they had so that they get paid on the feature change and the only way to catch them is if you report it. That is assuming that is what happened in this case.
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yea we do this in our store BUT we call the customer and dont make changes without their approval.
the only times we didnt get approval is when the 9.99 media package went from 200 txt to 400 txt and 1 mb at same price and the 19.99 3000 txt to 19.99 unlimited. in these cases we called them and TOLD them we had a better deal and that it had been switch.
the only times we didnt get approval is when the 9.99 media package went from 200 txt to 400 txt and 1 mb at same price and the 19.99 3000 txt to 19.99 unlimited. in these cases we called them and TOLD them we had a better deal and that it had been switch.
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Out here we have had a big problem with reps removing features that are over six months old and then adding the exact same feature back onto the account maybe they went to remove it and couldn't add it back on because it was on expired soc code.
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sowhatsowhat10 said:
yea we do this in our store BUT we call the customer and dont make changes without their approval.
the only times we didnt get approval is when the 9.99 media package went from 200 txt to 400 txt and 1 mb at same price and the 19.99 3000 txt to 19.99 unlimited. in these cases we called them and TOLD them we had a better deal and that it had been switch.
This is not a good idea, I'll tell you why.
When you change MEdia packages (or anything, for that matter), it may seem like for the same price a month, they are getting more. But the problem is that with a lot of the packages, the pay-per-use price on overage is different. I know there are a couple of cases where one of the mes...
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But she is the minority..a very small one.. Why make the majority suffer for the quirks of a few dopes?
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rytr23 said:
But she is the minority..a very small one.. Why make the majority suffer for the quirks of a few dopes?
I agree, but I still don't want to get flak/lose my job over it.
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Sounds like some agressive sales rep flipped your feature and did not tell you. I personally would call Cingular Customer care and demand they switch it back. My reps do flip features but are told to contact the customer first unless the change is EXACTLY the same.
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its fixed and we do have an agressive sales rep.
we flip features in our store as well. but we always ask or inform the customer just for our protection.
we flip features in our store as well. but we always ask or inform the customer just for our protection.
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why is the 14.99 media basic plus $5 unlimited m2m a better plan?..your getting an extra 500 messages, plus unlimited m2m messaging........do you send more than 500 multi media messages?, can a phone process more than 500 multi media messages a month...lol
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to tell the honest truth yes. i send mms messages to all of my friends and family members email account and they reply to [email protected] on average i get about 500 a month. only the last two months have i not used it because my demo line is a blackberry. but thats just temp. mobile 2 mobile messages will do me nothing because all the cingular to cingular people i know dont txt.
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