DOH!!! Problems....
My streak has ended and now the problems begin. For about the last 5 or 6 days people have been telling me that they get the dreaded "all circuits busy" message when they call my phone. I tried it myself and confirmed. Now it just rolls to voicemail. Called Customer Service and they troubleshooted for about an hour. I can call out just fine but no incoming. CS rep says my sim is not registering on the network. I am Cingy Blue SIM and Moto V551 Blue handset. Rep says go to store to check sim and phone, store can't check as they do not have blue sims or unlocked phone. Store says they are shutting down access to blue customers and I will continue to have this problem. Any thoughts or ideas? My market is far northwest Chicago.
...
Upgrade your phone. You have two major problems
1- Moto
2- V551 🙄
Most people with orange V551s (that I know) started dropping calls with that phone after more than a yr. Problems were solved by upgrading the phone.
1- Moto
2- V551 🙄
Most people with orange V551s (that I know) started dropping calls with that phone after more than a yr. Problems were solved by upgrading the phone.
...
I agree that it's probably time for an upgrade. However I don't drop calls with my blue V551 and the calling out is just fine (awesome in fact). CS says check out equipment and store says it's the network. I'm not sure who to believe at this point.
...
df2breathe said:
I agree that it's probably time for an upgrade. However I don't drop calls with my blue V551 and the calling out is just fine (awesome in fact). CS says check out equipment and store says it's the network. I'm not sure who to believe at this point.
did you talk to tech support. i know there are issues with some blue numbers falling out of the lrn
...
Looks like I'll have to call back. My original CS rep wouldn't pass me off to tech support but told me I had to go to a store.
...
df2breathe said:
Looks like I'll have to call back. My original CS rep wouldn't pass me off to tech support but told me I had to go to a store.
sorry. that rep was worthless... imho
...
word to that in this type of problem we always if we cant fix it send then to tier 2 techincal support that rep was dumb stores cant fix everything
...
bestrepinworld said:
word to that in this type of problem we always if we cant fix it send then to tier 2 techincal support that rep was dumb stores cant fix everything
yep. i went from help desk to sales... i know the procedure... i got dinged on my last PEP because i 'get to involved with customer service issues.' Now we have the first call generator report (a report that list what customers call in for after an upgrade or new activation) and it pulls from clarify what the issue was and now i'm told to do more customer service because it cost less for the customer to call my cou than to call customer care......................................... ................................
...
crackberry said:...bestrepinworld said:
word to that in this type of problem we always if we cant fix it send then to tier 2 techincal support that rep was dumb stores cant fix everything
yep. i went from help desk to sales... i know the procedure... i got dinged on my last PEP because i 'get to involved with customer service issues.' Now we have the first call generator report (a report that list what customers call in for after an upgrade or new activation) and it pulls from clarify what the issue was and now i'm told to do more customer service because it cost less for the customer to call my cou than to call customer care......................................... .........................
(continues)
...
Well a second call to CS produced better results. A very kind and patient rep working with tech support determined that there is a problem somewhere in a network switch (hung in "hmlr") and a trouble ticket has been entered. I was told it should be fixed in 24 hours, but probably no later than the morning. Kudos to Cingular customer service - second time's a charm.
...
