upgrades wtf happened?
So remember when a customer had a line of service that was high ARPU and it would usually be eligible after the 1 year mark? Well not they aren't anymore and aren't eligible till the 21 month mark or at the soonest a VIP offer. I think this is LAME!!! 😛
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Be patient, they are running a new upgrade policy trial for several markets that is much better, hopefully they will roll it out nationwide b/c it is getting good reviews so far.
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It will launch nationally in all channels. rewards customers tenure and ARPU.
One big change, no one year renewal agreement options.
One big change, no one year renewal agreement options.
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Thats what I had heard rumors of, but no confirmation. I like the new policy, it makes a lot more sense - both business sense and sense for customers.
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Ok, so let me ask this. I am eligible for an upgrade. Been a Cingular customer since its inception from Day 1 because I was a Bellsouth Mobility customer. I've got 4 phones on my account. I've got an older 1100 F/T plan, 69.99. I've got 2 of the newer Mediamax plans (Unlimited data, 200 msgs) so thats 19.99 x 2. I've also got 1 line with the additional $5 Unlimited M2M text on one of those 2 Mediamax lines. Additionally, I have a messaging starter (200 msgs) on another of the 4 lines. After taxes and my 10% company discount, my bill is around $175 a month. Lets say I want to get the Nokia N75. I believe its $299 before $100 MIR. What kind of consideration/specail upgrade discount would I be given? I'm not asking for one to try and perhaps ge...
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Nothing, problem is, no rep will want to work to bend the rule b/c they can't sell you any features (you already have them)
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I have seen some of these customers in these markets. Not only they get to upgrade their phone earlier, but they also get $50 off their next phone purchase. Is $50 the most they can get? I have seen $50 plus upgrade fee waived. My question is: Are there customers who can get more than $50 plus upgrade fee waived? $75 or $100 perhaps? 🤨
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it can be up to $100 off. Its either standard two year pricing, $50 off, or $100 off.
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wow i must be in the non test market. Our upgrades are only worse in the indirect sector.
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I had a $100 off coupon, but OPUS had a hard time accepting it....... but they are out there
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I bet this is only going to be COR only not indirect, God I love how they are leaving a smaller and smaller target market for indirect. (Sarcasm)
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We must be in a different market also. I havn't seen any coupons come in. were still stuck with 21 month or VIP
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We are using the new upgrade policy in the Tulsa market. You should be able to look it up on the CSP under "ATT Upgrade Advantage".
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