Unreasonable Demands
In the last few days, I have overheard two calls where customers wanted magical solutions. Here is a desciption of both.
C1 - Customer #1
C2 - Customer #2
R - Rep
C1 - I need to return my phone.
R - It is within the 30 days exchange period. You can either take it to a store or we can ship out return labels. Which would you prefer?
C1 - I don't have anywhere you could send them and I don't want to go to the store.
R - Do you have a PO box or a home address?
C1 - No.
R - I can tell you the location of the nearest store.
C1 - I don't want to go to the store.
-END CALL #1-
C2 - I want to change my plan.
R - Okay. You have the $0.25 a minute plan. The other plan is $0.10 a minute with free mobile-to-mobile and...
(continues)
C1 - Customer #1
C2 - Customer #2
R - Rep
C1 - I need to return my phone.
R - It is within the 30 days exchange period. You can either take it to a store or we can ship out return labels. Which would you prefer?
C1 - I don't have anywhere you could send them and I don't want to go to the store.
R - Do you have a PO box or a home address?
C1 - No.
R - I can tell you the location of the nearest store.
C1 - I don't want to go to the store.
-END CALL #1-
C2 - I want to change my plan.
R - Okay. You have the $0.25 a minute plan. The other plan is $0.10 a minute with free mobile-to-mobile and...
(continues)
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don't you know from working customer service, that people are just trying to get something for nothing.
I always have to laugh, when I am in the cell phone store and people are complaing about the huge phone bill, whell if you talk on it 7/24 what the hell do you think, if you can not afford it get a cricket phone, oh I am sorry it don't work everywhere, whell be like everyone else and get a job, and pay your bills!
I have had a cell phone for 15 years, and only once did i have aproblem with the bill, the # was cloned, the bill was $2000.00, but when I spoke to the c/s rep they saw the problem and fixed it.
That was in the old days of analog phones, then they went to digital, and no problems and better service. Yes I have gone over som...
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I always have to laugh, when I am in the cell phone store and people are complaing about the huge phone bill, whell if you talk on it 7/24 what the hell do you think, if you can not afford it get a cricket phone, oh I am sorry it don't work everywhere, whell be like everyone else and get a job, and pay your bills!
I have had a cell phone for 15 years, and only once did i have aproblem with the bill, the # was cloned, the bill was $2000.00, but when I spoke to the c/s rep they saw the problem and fixed it.
That was in the old days of analog phones, then they went to digital, and no problems and better service. Yes I have gone over som...
(continues)
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I agree except I think prepaid phones should be banned or have restrictions. Prepaid phones for the most part are a rip off. People say that they just got it for emergencies, but then they end up refilling it every other day. It is just cheaper to get the highest postpaid plan and pay the highest deposit amount and possible termination fees than it is to get a prepaid. I think there should be a limit on prepaid service. If you put more than $100 on you prepaid phone per month you should have to either get a postpaid phone or have your prepaid phone cancelled. But as long as the companies are making money, they don't care.
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some customers will be more comfortable with pre-paid regardless of how much more they are paying
seems to be a principle thing for them
seems to be a principle thing for them
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Also, you don't want drug-dealers, terrorists or cell-bomb makers having to deal with ETFs, do you?
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hardcorehavok said:
I agree except I think prepaid phones should be banned or have restrictions. Prepaid phones for the most part are a rip off. People say that they just got it for emergencies, but then they end up refilling it every other day. It is just cheaper to get the highest postpaid plan and pay the highest deposit amount and possible termination fees than it is to get a prepaid. I think there should be a limit on prepaid service. If you put more than $100 on you prepaid phone per month you should have to either get a postpaid phone or have your prepaid phone cancelled. But as long as the companies are making money, they don't care.
People CHOOSE prepaid for a reason. It's not forced on them. Ye...
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hardcorehavok said:
I agree except I think prepaid phones should be banned or have restrictions. Prepaid phones for the most part are a rip off. People say that they just got it for emergencies, but then they end up refilling it every other day. It is just cheaper to get the highest postpaid plan and pay the highest deposit amount and possible termination fees than it is to get a prepaid. I think there should be a limit on prepaid service. If you put more than $100 on you prepaid phone per month you should have to either get a postpaid phone or have your prepaid phone cancelled. But as long as the companies are making money, they don't care.
are you nuts? those prepaid customer that refill like crazy make ci...
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