The Ultimate Answer
This phrase has saved me numerous times.
C - "Why am I charged for voicemail retrieval?"
R - "It is in your terms and conditions."
C - "That is not fair."
R - "It is in your terms and conditions."
C - "I wasn't told that!"
R - "It is in your terms and conditions."
C - Cingular sucks.
R - "It is in your... Wait a minute! You almost got me!"
God, I love my job! 🙂
😉